Activities Desk Staff (FT or PT Seasonal)

Job Summary
The Activities Desk Staff offers the highest level of guest service, responding in a professional, accurate, and courteous manner providing information, sales, and reservations to guests of the Park at Water’s Edge and Mountain Adventure Zone.

Job Duties and Responsibilities

• Uphold and support recreation expectations Great Service, Quality Programming and Safe Recreation.
• Assist department in minimizing liability and risk.
• Follow activity standard operation procedures (SOP’s) and uphold facilitation standards for Mountain Activities outlined in training.
• Communicate, promote, sell, and encourage all on and off site program participation.
• Staff the desk at the Park at Water’s Edge and Mountain Adventure Zone.
• Perform all daily desk operations including reservations, accurate relay of information, sales and transactions, rental and resort information.
• Assist guests with program and recreation reservations. Clearly explain reservation information including check in process, location, price, cancellation policy, and other important details pertaining to a specific activity.
• Maintain professional telephone etiquette when conversing with guests and/or program vendors.
• Perform daily set up, end of day pick up, and cleaning & organization of recreation equipment.
• Complete daily opening and closing standard operation procedures for the desk, as well as paperwork required for reports, rentals, wait lists, hot sheets, and reservation forms.
• Assist in back of the house upkeep. Keep desk organized and presentable at all times.
• Monitor and tally outdoor hot tub and pool use.
• Properly file Function Sheets and completed paper waivers.
• Interact and provide a safe, fun environment at all times.
• Work special events and other programming as needed.
• Follow all safe work practices to include the use of personal protection equipment (PPE) and Blood Borne Pathogens (BBP) procedures when around injuries.
• Other duties as assigned.

Job Specifications

Competencies:

• Previous recreation and reservation experience is desirable, but not required.
• CPR/First Aid Certifications required/provided.
• Excellent guest service.
• Clear and concise verbal communication skills.
• Must possess a high level of concentration, self-motivation, the ability to multi-task and the drive to have fun.
• Previous experience working with children a plus.
• Must have the ability to work independently.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High school diploma or equivalent.
• Combination of education and experience that enables performance of all aspects of the position.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 50 pounds.
• Must be able to work in varying weather conditions.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Minimum 18 years old.
• Evenings, weekends and holidays are a regular part of the schedule.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.