What are the responsibilities and job description for the Banquets Server - Summer 25 position at Crystal Mountain, Inc.?
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Discounted friends & family day-ski vouchers (Up to 85% off)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Banquet Server
Business Unit: Banquets
Position Reports to: Banquet Manager, Banquet Captain
Location: Crystal Mountain, Washington
Wage Range: 16.50 - 18.00 tips DOE
JOB SUMMARY
A Banquet Server is responsible for serving food and beverages to guests at venues or catering events. Their duties include greeting guests and taking their orders, bringing them the correct drinks and dishes, bussing tables and refilling their beverages as needed.
ESSENTIAL DUTIES
Set up facilities for events including dishware, glassware, silverware, linens and other amenities according to banquet event order (BEO) requirements and Banquet Manager’s direction.
Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
Clean equipment and serving utensils, as well as maintaining clean tables and banquet areas.
Stock supplies & prepare backups as appropriate for buffet style events.
Be responsible for a bank and keys.
Use and understand Points of Sale.
Know the menu for each function served and be able to explain the major ingredients, preparation methods for each item to be served, and pairings as appropriate.
Promote and maintain the highest level of customer service to all guests by anticipating the needs of our guests.
Serve and bus courses in a timely manner.
Determine when a guest should not be served additional alcoholic beverages in accordance with Washington State Liquor & Cannabis Control board.
Resolve guest complaints within scope of authority; otherwise refer the matter to management. Notify supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts.
Attend all staff meetings as required by management.
Protects the organization, the members and the guests by adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies; including but not limited to Washington State Health and Liquor Department regulations.
Develop and maintain an organizational culture, values and reputation with staff, and customers. Ensure a positive, harmonious, compliant and cooperative work environment.
Act as a representative of Crystal Mountain with guests & community members.
Abide by all Crystal Mountain employment guidelines.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Must hold a valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)
Must hold a valid Washington Food Worker Card (Health & Food Safety)
Minimum 2 years professional experience in Food and Beverage, preferably catering
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is required to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
Able to manipulate a full-size keg of beer (~160 pounds)
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
