What are the responsibilities and job description for the Client Service Representative at Crystal River Animal Hospital position at Crystal River Animal Hospital?

Practice

At Crystal River Animal Hospital, our goal is to provide preventative health care as well as treatment in an at-home environment that is convenient to both owners and pets at reasonable pricing.

In today's society, as the world seems to be spinning faster and faster, we are committed to getting back to a service that takes the time to understand the needs of owners and pets on a personal platform.

We proudly serve the pets of Crystal River, FL, and the surrounding areas.

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

This is part-time position : Monday, Tuesday, Thursday, Friday; 24 -28 hours per week

Pay : $14 - $15 p / hr, depending on experience

Competencies

Patience & Compassion : Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork : Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating : Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening : Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction : Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

Processes cash, checks, charge card payments and credit account payments.

Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

Assists in the updating of client / patient files, as needed.

Prepares and sends client correspondence.

Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

Performs a backup of the computer system on a regular basis, as directed.

Performs and oversees the performance of posting daily business.

Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

Answers incoming telephone calls applying proper telephone etiquette.

Presents clients with medications, instructions, new client kits and any other take home items.

Handles emergency situations with great care, patience, and following established clinic policies and procedures.

Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

Ability to work on weekends as required

High school diploma or equivalent

Previous veterinary experience preferred

Client satisfaction references preferred

Practices OSHA safety techniques including proper PPE

Benefits Offered

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Personal pet care discount

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $14.00 - USD $15.00 / Hr.

Salary : $14 - $15

Apply for this job

Receive alerts for other Client Service Representative at Crystal River Animal Hospital job openings

Client Service Representative at Crystal River Animal Hospital

What are the responsibilities and job description for the Client Service Representative at Crystal River Animal Hospital position at Crystal River Animal Hospital?

What is the career path for a Client Service Representative at Crystal River Animal Hospital?

Job openings at Crystal River Animal Hospital

Not the job you're looking for? Here are some other Client Service Representative at Crystal River Animal Hospital jobs in the Palm Harbor, FL area that may be a better fit.

We don't have any other Client Service Representative at Crystal River Animal Hospital jobs in the Palm Harbor, FL area right now.

AI Assistant is available now!