What are the responsibilities and job description for the Customer support position at Crystora Dynamics Limited?
Customer Support Specialist (Remote) JoinCrystora Dynamics and Make an Impact!
About CrystoraDynamics :
At Crystora Dynamics wepride ourselves on delivering worldclass engineering solutions witha focus on innovation efficiency and client satisfaction.
Ourculture is built around teamwork professional growth and puttingour customers at the heart of everything we do. As a growing leaderin civil engineering construction and architectural services we areexpanding our remote team to bring on a talented Customer Support Specialist who iseager to make a difference.
WhyJoin Us
As a part of CrystoraDynamics youll be joining a passionate customercentric team thatvalues collaboration and is dedicated to delivering excellence.
Working remotely means flexibility for you and our inclusiveculture ensures that each team members voice is heard andrespected.
We offer competitive compensation comprehensive benefitsopportunities for career growth and a supportive work environmentthat encourages you to thrive.
Role Overview :
The Customer SupportSpecialist will serve as the primary touchpoint forour customers ensuring their needs are met with professionalismempathy and efficiency.
This role is ideal for someone with strongproblemsolving abilities technical knowhow and the drive to improveour customer experience.
KeyResponsibilities :
Prompt Response & Resolution : Engage with customers through phone email or live chat respondingto inquiries troubleshooting issues and ensuring quick efficientsolutions to their needs.
Complaint Management : Address andresolve customer complaints aiming for positive outcomes thatmaintain and enhance customer relationships.
Accurate Documentation : Keepmeticulous records of customer interactions noting details oncomplaints inquiries resolutions and feedback to aid in trendtracking and improvement.
CrossDepartment Collaboration : Workclosely with Sales Technical Support and other departments toprovide holistic solutions that enhance the customerjourney.
Product Guidance &Recommendations : Assist customers with product andservice recommendations guiding them through usage to ensure aseamless experience.
CustomerEducation : Offer stepbystep guidance to customersexplaining best practices and assisting with troubleshooting toenhance their satisfaction and product familiarity.
Continuous ImprovementInitiatives : Actively participate in identifyingareas for service improvement sharing ideas to streamline processesand elevating customer satisfaction levels.
Customer Satisfaction Tracking : Conduct periodic satisfaction surveys to gather insightssuggestions and areas of improvement for our supportservices.
Skills andQualifications :
Exceptional Communication : Strongverbal and written skills able to clearly explain solutions andtechnical information to customers of varying familiaritylevels.
Empathy andPatience : A customerfirst mindset with a calmempathetic approach especially when handling challengingsituations.
ProblemSolvingAbilities : Resourceful and proactive able to assesssituations and implement practical solutions for complex customerissues.
TechnicalProficiency : Familiarity with CRM systems customersupport software and basic technical knowledge to troubleshootcommon customer issues.
Organizational & Time ManagementSkills : Able to handle multiple tasks efficiently ina fastpaced dynamic environment and prioritizeeffectively.
Adaptability : Thrives in a dynamicwork environment with the flexibility to adjust to evolvingbusiness needs.
Requirements :
High school diploma or equivalent; a degree in a relevantfield is advantageous.
Familiarity withMicrosoft Office Suite and a quick learner when it comes tosoftware tools.
Ability to work independentlyin a remote setting and manage time effectively.
A positive attitude willingness to learn and a commitmentto professional growth.
Benefitsof Working at Crystora Dynamics :
Remote Flexibility : Enjoy a fullyremote role providing the autonomy and balance that modernprofessionals seek.
CompetitivePay & Benefits : Attractive salary package healthbenefits retirement plans and paid time off.
Professional Development : Access totraining resources mentorship and career progressionpathways.
Collaborative TeamEnvironment : Join a team where innovation isencouraged and every employees contributions are valued.
If youre passionate about customer service and looking tomake an impact in a remote growthoriented environment CrystoraDynamics would love to hear fromyou!
Health Insurance
PaidTime Off
Last updated : 2024-11-16