What are the responsibilities and job description for the Entry Level IS Technician position at CS Contract Solutions LLC?
Location:
163 S River Rd, Bedford, NH 03110, United States
This is a hybrid position with in-office and remote work flexibility.
Job Description For The Entry-level IS Technician
We are seeking an entry-level IS Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.
Key Responsibilities for the entry-level IS Technician
Troubleshoot hardware, software, and network issues for internal users.
Manage and resolve help desk tickets in a timely manner.
Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.
Install and configure hardware, software, and peripherals as needed.
Document technical processes and resolutions for future reference.
Maintain strong communication with team members and end-users to deliver excellent customer service.
Qualifications For The Entry-level IS Technician
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.
Knowledge of Excel formulas and Visual Basic (VB) macros.
Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.
Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.
Excellent customer service and communication abilities.
Ability to work effectively in a fast-paced, team-oriented environment.
Relevant certifications (e.g., CompTIA A , Network ) are a plus but not required.
Work Schedule for the entry-level IS Technician
This is a hybrid position, following the accounting team's schedule:
Sunday through Thursday workweek.
Work from home on Sundays, providing remote support.
In-office work Monday through Thursday at our Bedford, NH location.
Applicants must be able to reliably commute to the Bedford office for the required in-office days.
163 S River Rd, Bedford, NH 03110, United States
This is a hybrid position with in-office and remote work flexibility.
Job Description For The Entry-level IS Technician
We are seeking an entry-level IS Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.
Key Responsibilities for the entry-level IS Technician
Troubleshoot hardware, software, and network issues for internal users.
Manage and resolve help desk tickets in a timely manner.
Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.
Install and configure hardware, software, and peripherals as needed.
Document technical processes and resolutions for future reference.
Maintain strong communication with team members and end-users to deliver excellent customer service.
Qualifications For The Entry-level IS Technician
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.
Knowledge of Excel formulas and Visual Basic (VB) macros.
Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.
Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.
Excellent customer service and communication abilities.
Ability to work effectively in a fast-paced, team-oriented environment.
Relevant certifications (e.g., CompTIA A , Network ) are a plus but not required.
Work Schedule for the entry-level IS Technician
This is a hybrid position, following the accounting team's schedule:
Sunday through Thursday workweek.
Work from home on Sundays, providing remote support.
In-office work Monday through Thursday at our Bedford, NH location.
Applicants must be able to reliably commute to the Bedford office for the required in-office days.
