Job Description
Job Description
Salary range $90,000 0 $110,000 based on experience
- We offer health, vision, and dental insurance, PTO, and 401k.
Job Description for the Manager of Field Operations :
The Manager of Field Operations responsibilities are to manage technicians in Greater Sacramento, CA area, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations. The Operations manager with report daily to 10139 Iron Rock Way, Elk Grove, CA 95624.
Role and Responsibilities for the Manager of Field Operations :
Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.You will serve as the single point of contact between Consolidated Communications and Contractors to resolve issues arising during the process of daily operations.This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.Will be responsible for leading a team of technicians who meet attendance and performance standards.Will represent Conexa and Consolidated Communications with customers and governmental agencies.Celebrates successes, appropriately uses rewards and recognition.Motivates team for continuous improvement and achievement of maximum performance.Responsible for warehouse stocking and inventory control.Responsible for performing up to 10 quality inspections a week.Qualifications for the Manager of Field Operations :
Previous experience managing teams within a telecom technical environment with typically 4 years of experience.Strong skills and experience in employee development to include training, coaching, and mentoring.Computer skills are required including Excel, email, Word, and legacy systems.Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Frontier is preferred.Working knowledge of the splicing and construction process for the telecommunication industry.Working knowledge of Contractor relations.The candidate must have the ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.Previous experience in a multi-tasking, result oriented position in a deadline focused department.College level education. Experience may be used in lieu of education. 5 years related experience.Valid driver's license with satisfactory driving record.Preferred Qualifications for the Manager of Field Operations :
2 years of experience managing teams within a telecom technical environment.2 years of experience with installation, maintenance, and repair of POTS and HSI.2 years of experience with Excel, email, and legacy systems.Duty Management work will be scheduled on a rotation basis and pager duty will be required.Requires varying tours and hours including possible mandatory overtime and holidays.Must perform work with minimal supervision.Must be able to prioritize multiple projects and perform under pressure.Must negotiate timeframes for completion and meet critical deadlines.Must be willing and able to work with other coworkers to complete job assignments.Compensation :
This is a full-time salary-based position.
Salary : $90,000 - $110,000
