What are the responsibilities and job description for the Conexa Field Operations Manager position at CS Contract Solutions?
Job Description
Job Description
Conexa Field Operations Manager Location : Indiana or Ohio Salary Range : $90,000 - $110,000 (based on experience) Benefits : Health, vision, and dental insurance, PTO, and 401(k).
Job Description
The Conexa Field Operations Manager is responsible for managing technicians across assigned service areas and ensuring the delivery of high-quality residential and business communications services. This role requires adherence to company policies, procedures, and directives while maintaining profitability and exceptional customer service.
The Field Operations Manager will oversee both installation technicians and Fiber Characterization Technicians, ensuring seamless field operations, accurate fiber testing, and proper network documentation to support service quality and billing accuracy.
The Conexa Field Operations Manager will be based in Indiana or Ohio, with frequent travel throughout the region to support field operations across multiple clients and states.
Role and Responsibilities
- Oversee daily operations of outside and inside plant network services, ensuring both installation and fiber characterization efforts meet company and client expectations.
- Manage and support Fiber Characterization Technicians, overseeing activities such as OTDR testing, power meter testing, and optical spectrum analysis to ensure network performance meets client specifications.
- Provide leadership and technical support to field teams, troubleshooting fiber optic network issues and ensuring efficient field operations.
- Act as the primary liaison between client ISPs, contractors, and Fiber Characterization Technicians, ensuring test results and network performance data are accurately recorded and communicated.
- Train, coach, and develop team members in installation processes, fiber characterization best practices, quality standards, safety protocols, customer interaction, expense control, and technical troubleshooting skills.
- Ensure accurate field data collection and reporting of fiber characterization results for use in network analysis, capacity planning, and billing.
- Represent Conexa with clients, customers, and government agencies while fostering strong relationships.
- Foster a culture of recognition and continuous improvement, celebrating team successes and driving performance.
- Manage technician scheduling and assignments, ensuring efficient resource utilization and timely project completion.
Preferred Qualifications Experience :
Skills and Competencies :
Additional Requirements :
Compensation :
This is a full-time, salaried position.
For internal use only :
Business Unit
CONEXA
Department
Location
INRM / OHRM
Title
CONEXA FIELD OPS MANAGER
Salary : $90,000 - $110,000
