Conexa Field Operations Manager

Location: Indiana

Salary Range: $90,000 - $110,000 (based on experience)

Benefits: Health, vision, and dental insurance, PTO, and 401(k).

Job Description

The Conexa Field Operations Manager is responsible for managing technicians across assigned service areas and ensuring the delivery of high-quality residential and business communications services. This role requires adherence to company policies, procedures, and directives while maintaining profitability and exceptional customer service.

The Field Operations Manager will oversee both installation technicians and Fiber Characterization Technicians, ensuring seamless field operations, accurate fiber testing, and proper network documentation to support service quality and billing accuracy.

The Conexa Field Operations Manager will be based in Indiana, with frequent travel throughout the region to support field operations across multiple clients and states.

Role and Responsibilities

• Oversee daily operations of outside and inside plant network services, ensuring both installation and fiber characterization efforts meet company and client expectations.
• Manage and support Fiber Characterization Technicians, overseeing activities such as OTDR testing, power meter testing, and optical spectrum analysis to ensure network performance meets client specifications.
• Provide leadership and technical support to field teams, troubleshooting fiber optic network issues and ensuring efficient field operations.
• Act as the primary liaison between client ISPs, contractors, and Fiber Characterization Technicians, ensuring test results and network performance data are accurately recorded and communicated.
• Train, coach, and develop team members in installation processes, fiber characterization best practices, quality standards, safety protocols, customer interaction, expense control, and technical troubleshooting skills.
• Ensure accurate field data collection and reporting of fiber characterization results for use in network analysis, capacity planning, and billing.
• Represent Conexa with clients, customers, and government agencies while fostering strong relationships.
• Foster a culture of recognition and continuous improvement, celebrating team successes and driving performance.
• Manage technician scheduling and assignments, ensuring efficient resource utilization and timely project completion.

Preferred Qualifications

Experience:

• 2 years of experience managing teams in a telecom technical environment, preferably in fiber optics, network installation, or fiber characterization.
• 2 years of hands-on experience with installation, maintenance, repair of POTS, HSI, and fiber optic systems.
• Experience using OTDRs, optical power meters, and other fiber characterization tools is highly desirable.
• 2 years of proficiency in Excel, email platforms, and legacy systems.

Skills and Competencies:

• Ability to manage multiple priorities and work under pressure.
• Effective time management skills with the capability to meet critical deadlines.
• Self-motivated, independent worker who can also operate as part of a team.
• Strong problem-solving and negotiation skills, particularly in fiber optic network troubleshooting.
• Experience coordinating fiber characterization projects and collaborating with engineering teams to resolve fiber performance issues.

Additional Requirements:

• Flexibility to work varying hours, including mandatory overtime, holidays, and participate in duty management and pager rotations.
• Availability to travel up to 25%, depending on field testing and network validation needs.
• Willingness to support after-hours fiber characterization efforts when required to minimize network downtime.

Compensation:
This is a full-time, salaried position.

For internal use only: