Job Description
Job Description
Qualified Fiber I&R Lead technicians can make on average between $104k - 208k / year
- We offer health, vision, and dental insurance, PTO, and 401k.
Job Description :
Conexa is seeking a Fiber I&R Lead Technician to oversee a team of Fiber Optic I&R Technicians in Maine, ensuring top-tier quality, customer satisfaction, and product education for residential and commercial clients in the Northern New England market.
What We Are Looking For :
A professional who takes pride in their work, anticipates customers' needs, and delivers quality solutions. Someone who listens to understand, rather than to respond. Our team operates under core values that drive our culture :
Honesty & IntegrityAttitude Over SkillsCourage in CommunicationsThe 3 Es : Effort, Energy, and ExecutionKeep Your Axe SharpRole and Responsibilities for the Fiber I&R Lead Technician :
Coach, Train and Motivate their team.Problem solves and Challenge jobs for completion.Assisting with material and supply management.Assist other technicians in the performance of their duties when requested.Perform quality and safety inspections.Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.Ensuring adequate performance of internet, phone and if applicable, television servicesComplete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.Place aerial or buried fiber optic drops and install interior and exterior wiring.Observe all safety rules and OSHA regulations.Work at heights by using / setting up various types of ladders.Work in confined spaces.Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.Have an ability to adapt to new processes and new information frequently.Use internal systems for work order notation and time keeping.Keep customer appointments.Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.Be willing to relocate periodically within NNE to support workload demands.Qualifications & Educational Requirements for the Fiber I&R Lead Technician :
Fiber optic internet and home phone service experience required.Must meet company tool and safety equipment requirements.Must have own truck, van, or SUV with a ladder rack.Must have own tools to perform the job.Smartphone and laptop required.Must have Microsoft Excel.Must be able to lift up to 80 lbs unassisted.Strong communication skills and multitasking ability.Excellent interpersonal skills and teamwork mindset.Must pass background check, MVR screen, and drug test.Must be accountable and dependable.Willingness to work overtime and weekends as needed.Ability to take input from customers, supervisors, and team members to continuously improve skills.Compensation for the Fiber I&R Lead Technician :
Piece rate plus Leadership incentive pay
For internal use only :
Business Unit
CONEXA
Department
Location
MECCI
Title
FIBER I&R LEAD
Salary : $104,000 - $208,000
