What are the responsibilities and job description for the Electrical Account Manager position at CS Erickson?
About CS Erickson
At CS Erickson, we are redefining what the industry expects from a trade company by building a world-class, professional organization. We instill confidence in our customers by making every interaction insightful, proactive, and simple. We offer solutions from electrical engineering to AV equipment and installation. More than just getting the job done, we take pride in going the extra mile on every project, ensuring expert craftsmanship and treating every facility as if it were our own.
If you're excited about joining a team that's on a mission to push the boundaries of what's possible in the trades, we have opportunities for talented individuals. Our fast-paced, entrepreneurial culture rewards self-starters who want to contribute to an organization that's leading the way in innovation, quality, and professionalism in the industry.
About the role
As an Electrical Account Manager at CS Erickson, you will be responsible for managing and nurturing key client relationships to ensure the highest level of satisfaction and retention. You will collaborate closely with internal teams to understand client needs, resolve issues, and identify opportunities for upselling and cross-selling. The ideal candidate will have a proven track record in customer service, account management, and a deep understanding of our industry.
What you"ll do
- Manage the company's key accounts by developing and nurturing strong relationships.
- Understand and anticipate their needs, concerns, and preferences to offer tailored solutions.
- Regularly communicate with clients to provide updates on products, services, and promotions.
- Respond promptly to client inquiries and resolve any issues or challenges that arise.
- Identify and pursue new business opportunities within the electrical service contractor market.
- Actively seek out potential clients and conduct sales presentations and meetings.
- Collaborate with the sales team to create strategies for acquiring new accounts.
- Meet and exceed sales targets set by the company management.
- Develop and execute sales plans to achieve business objectives.
- Negotiate contracts and pricing agreements to ensure mutually beneficial outcomes.
- Provide accurate sales forecasts and reports to the management team.
- Stay up-to-date with the company"s products, services, and industry trends.
- Promote and demonstrate the value of the company"s offerings.
- Identify opportunities for cross-selling and upselling additional products or services.
- Coordinate with internal teams to ensure timely and efficient delivery of products and services.
- Address and resolve customer complaints in a professional and effective manner.
- Conduct training sessions or webinars to educate clients on product features and usage.
- Monitor industry trends, competitor activities, and market developments.
- Gather insights from clients to provide feedback to the product development and marketing teams.
- Assist in developing and managing the annual account management budget.
- Provide input for forecasting sales and revenue projections.
Qualifications
Winning Behaviors and Competencies
CS Erickson is an equal opportunity employer
CS Erickson extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
CS Erickson is committed to working with and providing reasonable accommodation to applicants with disabilities. CS Erickson will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
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