What are the responsibilities and job description for the Service Call Center Technician position at CS Medical?
Job Description
CS Medical
Job Title: Service Call Center Technician
Department or Division: Service
Reports To: CS Medical Service Manager
The CS Medical Service Call Center Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Service Call Center Technician acts as a point of contact for the Service Department’s technical issues related to applicable internal and external (customer-owned) equipment. These technical issues are processed via telephonic, email, and fax.
Essential Tasks, Duties, and Responsibilities:
- Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. For CS Medical and parent companies.
- Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository.
- Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.
- Complete all duties and task while maintaining compliance to the CS Medical Quality System
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- Associate Degree in a technical discipline or equivalent work experience
- One to three years related experience in a medical device environment or equivalent
- Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
- High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
- High level of customer service and satisfaction skills
- Attention to detail a must
Preferred Qualifications
- Bachelor’s Degree in related field or equivalent
Location
This position will be based at our Creedmoor, NC headquarters.
Terms of Employment
This is a full-time, non-exempt, hourly position.
Hours
The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on the Service Technicians travel schedule.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office and warehouse environments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee must occasionally be able lift and carry up to 80 pounds.
Travel
Requires no travel.
Benefits
Compensation package includes 401K plan, Paid Time Off, health insurance and life insurance.
Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.