What are the responsibilities and job description for the Brokerage Operations Specialist position at CS Recruiting?
Brokerage Operations Specialist
The Brokerage Operations Specialist is vital in optimizing the management of the freight brokerage's logistics operations for a diverse range of goods. This role ensures the efficient, timely, and cost-effective delivery of goods by coordinating the end-to-end transportation process. As the central liaison among customers, carriers, and internal departments such as sales and billing, the coordinator tackles logistical challenges, maintains high customer satisfaction, and continuously improves operational processes. The primary objective is to streamline logistics operations to enhance efficiency, reduce costs, and improve performance, focusing on thorough tracking and monitoring of shipments and facilitating communication across departments. Ensuring compliance with safety and regulatory standards is also a critical aspect of this role, which supports the brokerage’s growth by maintaining smooth operational flow and effective departmental coordination.
Job Type: Full-time
Responsibilities
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC
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The Brokerage Operations Specialist is vital in optimizing the management of the freight brokerage's logistics operations for a diverse range of goods. This role ensures the efficient, timely, and cost-effective delivery of goods by coordinating the end-to-end transportation process. As the central liaison among customers, carriers, and internal departments such as sales and billing, the coordinator tackles logistical challenges, maintains high customer satisfaction, and continuously improves operational processes. The primary objective is to streamline logistics operations to enhance efficiency, reduce costs, and improve performance, focusing on thorough tracking and monitoring of shipments and facilitating communication across departments. Ensuring compliance with safety and regulatory standards is also a critical aspect of this role, which supports the brokerage’s growth by maintaining smooth operational flow and effective departmental coordination.
Job Type: Full-time
Responsibilities
- Order Management and System Updates:
- Enter new orders into the Transportation Management System (TMS) as they pertain to the role, ensuring all order details are accurate and updated in real time.
- Schedule necessary appointments, logging any appointments made by carriers, and ensure that all order-related information is communicated efficiently across internal and external parties.
- Customer Service and Issue Resolution:
- Provide exceptional customer service by proactively identifying and resolving issues that could affect the timely pickup and delivery of freight.
- Manage challenges related to carrier and capacity issues, maintaining a composed approach during high-pressure situations to handle urgent shipments effectively.
- Operational Coordination and Efficiency:
- Foster regular interaction with other departments to enhance operational processes and implement solutions based on customer feedback and market conditions.
- Suggest and implement strategies to increase operational efficiency and effectiveness, including adapting to last-minute order changes and handling various other operational tasks as needed.
- High school diploma or a GED required. Associate’s or Bachelor’s degree preferred but not required.
- 3-5 Years working for another 3PL/Freight Broker/Transportation company in a logistics/operational capacity.
- Bi?Lingual in Spanish preferred but not required.
- Proficient in Microsoft Office Suite.
- Familiarity with Salesforce or other TMS and/or CRM is a plus.
- Customer service experience is a must.
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC
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Salary : $50,000 - $60,000
