What are the responsibilities and job description for the E-Commerce Fulfillment Account Manager position at CS Recruiting?
E-Commerce Fulfillment Account Manager
As the E-Commerce Fulfillment Account Manager, you will address day-to-day client needs while also managing various client projects, acting as the primary liaison between customers and all internal departments. This role encompasses diverse responsibilities essential for ensuring seamless client operations.
Job Type: Full-time/Hybrid
Responsibilities
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Independent Contributor, Team Player, Individual Contributor, IC
As the E-Commerce Fulfillment Account Manager, you will address day-to-day client needs while also managing various client projects, acting as the primary liaison between customers and all internal departments. This role encompasses diverse responsibilities essential for ensuring seamless client operations.
Job Type: Full-time/Hybrid
Responsibilities
- Build and maintain strong client relationships founded on service, trust, transparency, and ongoing communication.
- Oversee day-to-day operations and workflows for a diverse portfolio of accounts.
- Develop and implement account-specific strategies to enhance service quality.
- Monitor performance metrics and customer feedback to identify opportunities for improvement.
- Address client inquiries and provide informed recommendations.
- Create and document client programs, processes, and procedures.
- Manage administrative settings in the web order portal and communicate changes to the development team, overseeing item setup and image imports.
- Identify and troubleshoot potential issues, proactively implementing procedures to mitigate future problems.
- Attend internal and external client meetings, conducting regular business reviews to boost client engagement.
- Ensure timely invoicing for clients.
- Bachelor’s Degree is preferred, but not required.
- 2-5 years of experience in 3PL fulfillment, mailing, e-commerce and/or the promotional industry.
- Excellent interpersonal skills with the ability to build strong relationships.
- Strong problem-solving skills to navigate challenges effectively.
- Demonstrates an Account Ownership mindset, overseeing project work and collaborating across all levels of the organization.
- Well-organized and capable of multi-tasking, meet project deadlines, and manage multiple accounts simultaneously.
- Quick learner who adapts to changing needs in a dynamic environment.
- Ability to work independently with little supervision, as well as collaboratively within a team.
- Proficient in Microsoft Office; experience with Outlook, Teams, and Salesforce is a plus.
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Independent Contributor, Team Player, Individual Contributor, IC
Salary : $50,000 - $65,000
