Customer Service Representative

Tacheny Exteriors is a leading provider of high-quality exterior construction services, specializing in roofing, siding, windows, and gutters. With a strong commitment to customer satisfaction and quality craftsmanship, we pride ourselves on delivering exceptional service to homeowners and businesses. We are looking for a motivated and friendly Customer Service Representative to join our team and be the voice of our company.

The Customer Service Representative (CSR) at Tacheny Exteriors will play a critical role in ensuring our customers have a positive experience. You will be the first point of contact for our clients, handling inquiries, providing information, and resolving issues in a timely and professional manner. The ideal candidate will be a problem-solver with excellent communication skills and a passion for helping others.

• Customer Interaction: Answer incoming calls, emails, and messages from customers, providing prompt and accurate information regarding our services.
• Problem Resolution: Address and resolve customer issues, complaints, and inquiries efficiently, ensuring customer satisfaction.
• Scheduling: Assist customers in scheduling appointments for consultations, inspections, and service visits.
• Data Entry: Accurately enter and update customer information in our CRM system.
• Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and to obtain feedback on services provided.
• Collaboration: Work closely with the sales, project management, and production teams to ensure seamless communication and service delivery.
• Documentation: Maintain detailed records of customer interactions, transactions, and feedback.
• Product Knowledge: Stay informed about Tacheny Exteriors' services, products, and promotions to effectively assist customers.

Support: Provide administrative support to the sales and operations teams as needed.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills.
• Ability to handle a high volume of calls and emails with professionalism and efficiency.
• Proficient in Microsoft Office Suite and experience with CRM systems.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Bilingual abilities (e.g., Spanish) are a plus.