What are the responsibilities and job description for the Commercial Manager - HOCO Plumbing & Construction, Appliance and Gas. position at CSA Group Testing & Certification, Inc.?
Employment Status : Regular
Time Type : Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision : making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years : from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary :
The role of the Commercial Manager (CM) is to lead and manage an existing and regional account team. Provides the necessary guidance and accountability to achieve set commercial targets through existing account maintenance. Responsible for ensuring that the administrative and logistical execution of the customer service process is done effectively and efficiently to exceed customer expectations and maximize the profitable sale of CSA Group products and services. Provides structure and leadership and coordinates and supervises the development and training of Customer Care Specialists (CCSs) and Key Account Managers (KAMs) in the region (also New Account Managers (NAMs) where warranted). Recruits and selects personnel, and is responsible for training, budgeting, annual goal setting, and monitoring set measurements against goals on a proscribed basis. Ensures growth of Cross Market Services opportunities and other ancillary services through the normal interaction with existing customers. Works as part of a global team to help improve service and ensure that global goals are achieved.
Principal Duties & Responsibilities
- Provides leadership and direction to the regional CCSs and KAMs (and potentially NAMs) on an ongoing basis
- Motivates and promotes cross selling and superior customer service
- Regularly acts as a decision maker to effectively disposition customer issues and complaints
- Hires, trains and develops regional CCSs and KAMs (and potentially NAMs) to ensure Commercial objectives / targets are met
- Enabler for strong communication, regular product knowledge and corporate goals and vision
- Contributes to strategic direction through the development of an understanding of our customers' business environment
- Executes promotional / Notices / IFR Findings campaigns
- Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are met
Qualifications :
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.
