What are the responsibilities and job description for the Customer & Marketing Analyst III - Remote position at CSAA Insurance Group, a AAA Insurer?
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Customer & Marketing Analyst! Join us and support CSAA IG in achieving our goals.
Your Role
The CSAA Data Science team is seeking a Customer & Marketing Analyst that will be responsible for leveraging data to provide customer data and measure business outcomes to inform business decisions, and to reveal and size new opportunities. This is an opportunity to be part of a customer focused team in our Personal Lines division, with a focus on customer behaviors in the auto and property business lines. The ideal individual is experienced in designing and delivering effective data visualizations and insights on marketing, customer behavior and customer experience programs. You will collaborate closely with the product, customer experience and policyholder communication teams to understand business objectives and transform data into influential insights. This position requires strong data, visualization, analytical and effective storytelling skills.
Your Work
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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Your Role
The CSAA Data Science team is seeking a Customer & Marketing Analyst that will be responsible for leveraging data to provide customer data and measure business outcomes to inform business decisions, and to reveal and size new opportunities. This is an opportunity to be part of a customer focused team in our Personal Lines division, with a focus on customer behaviors in the auto and property business lines. The ideal individual is experienced in designing and delivering effective data visualizations and insights on marketing, customer behavior and customer experience programs. You will collaborate closely with the product, customer experience and policyholder communication teams to understand business objectives and transform data into influential insights. This position requires strong data, visualization, analytical and effective storytelling skills.
Your Work
- Applies data mining and code writing techniques to extract, prepare and translate data into business insights and enterprise analytic community data use.
- Develops data driven findings on marketing and customer outcomes with an appropriate balance of mathematical precision and practical business intuition.
- Responsible for measuring and analyzing marketing and customer experience program effectiveness, managing critical performance metrics, reports and dashboards providing relevant findings commentary for business partners.
- Works across business, IT and the analytic community to streamline, automate and manage data for enterprise use, with heightened focus on customer behavior and marketing outcomes.
- Acts independently to determine methods and procedures on new or special assignments.
- Bachelor's degree in business, business analytics, data mining, statistics, computer science or a related field, or equivalent experience.
- A minimum of 3 years of experience in analytics.
- Skilled in data analysis programming & visualization skills e.g. SQL, MySQL, SAS, Macro Enterprise Guide, Power BI, Advanced Excel.
- Strong statistical, analytical, critical thinking, and collaboration skills.
- Detail-oriented with a focus on data accuracy, integrity and automation.
- Inquisitive orientation and the ability to identify data needs and opportunities.
- Travels as needed for role, including divisional / team meetings and other in-person meetings.
- 3 years in marketing, insurance or customer analytics preferred.
- Multivariate statistical analysis, including regression analysis, decision trees, cluster analysis and direct/database marketing analysis.
- Working knowledge of additional analytic tools and platforms such as Snowflake, DataRobot.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
- Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.).
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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