What are the responsibilities and job description for the Homeowner Claims Desk Adjuster (Remote) position at CSAA Insurance Group, a AAA Insurer?
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for Homeowner Claims Desk Adjusters! Join us and support CSAA IG in achieving our goals.
Your Role
As a Homeowner Claims Desk Adjuster you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle low- to mid-complexity homeowner's property/personal property claims, including adjustment to conclusion. You will be the owning adjuster for all claims assigned. This position is expected to progress to the competency level of a Homeowner Claims Examiner. May be required to assign, coordinate, and oversee independent adjuster assignments.
Your Work
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered.
We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
The national average However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. 00
Your Role
As a Homeowner Claims Desk Adjuster you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle low- to mid-complexity homeowner's property/personal property claims, including adjustment to conclusion. You will be the owning adjuster for all claims assigned. This position is expected to progress to the competency level of a Homeowner Claims Examiner. May be required to assign, coordinate, and oversee independent adjuster assignments.
Your Work
- Obtains and records first notice of loss from the insured.
- Handles all first-party coverages.
- Investigates claims and analyzes applicable state’s policy and endorsements in order to resolving all coverage questions associated with the claim. Determines and advises of all applicable coverage for the loss.
- Assigns more complex to appropriate level of staff.
- Arranges mitigation or other emergency services required to protect the property from further harm; accommodates the needs of the insured.
- In territories without field staff, will be required to virtually inspect the property (with assistance from customer, vendor, or IA) and write, review, and adjust contractor estimates.
- Properly reserves and pays claims when appropriate.
- Recognizes and prepares files for subrogation or SIU involvement.
- Handles all correspondence, including settlement, partial denials, and denials.
- May manage Independent Adjuster assignments. PA management and attorney representation on simpler claims.
- VMM, Wind and Theft primary LOB.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
- Travels as needed for role, including divisional/team meetings and other in-person meetings.
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
- 1-3 years claims experience with a preferred emphasis on Homeowner claims.
- High School (HS) or GED.
- Proficient with computers and the ability to type 30 wpm.
- Ability to acquire and maintain regulatory adjusting license in the states where required.
- Experience interpreting homeowner policies, conducting investigations, and performing claims handling procedures.
- Experience writing estimates in Xactimate repair estimating system.
- Knowledge of home construction.
- Outstanding interpersonal and customer service abilities.
- Ability to effectively handle multiple tasks using various applications.
- Analytical, problem solving and organizational skills.
- Basic mathematics skills.
- Strong verbal and written communication skills.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered.
We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
The national average However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. 00
