What are the responsibilities and job description for the Senior Manager, Insurance Product Property Development - Remote position at CSAA Insurance Group, a AAA Insurer?
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Manager, Insurance Product Property Development. Join us and support CSAA IG in achieving our goals!
Your Role The Senior Manager, Insurance Product Property Development will lead of team of product managers supporting development, deployment and ongoing management of new personal lines property products, including homeowners, condo, renters, etc. The team will have specific responsibility for, but not limited to, countrywide product design in partnership with Actuarial, developing robust business requirements in partnership with IT, and successful deployment to each market supporting profitable growth. Key areas of interaction will include Actuarial & Data Science, Product Delivery, State Product Management, Finance, Legal,
Marketing, Service, Claims, and Risk Management.
Your work
Leadership
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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Your Role The Senior Manager, Insurance Product Property Development will lead of team of product managers supporting development, deployment and ongoing management of new personal lines property products, including homeowners, condo, renters, etc. The team will have specific responsibility for, but not limited to, countrywide product design in partnership with Actuarial, developing robust business requirements in partnership with IT, and successful deployment to each market supporting profitable growth. Key areas of interaction will include Actuarial & Data Science, Product Delivery, State Product Management, Finance, Legal,
Marketing, Service, Claims, and Risk Management.
Your work
Leadership
- Lead team to drive the product strategy and product implementation.
- Develop goals and objectives and establish a timetable for deliverables.
- Hire, empower and mentor product managers. Handle human resources (HR), budget and administrative issues and duties.
- Lead within a highly dynamic, matrixed, cross-functional environment.
- Manage overall product portfolio and product life cycles for a division or business unit.
- Provide thought leadership to product development efforts with high value or high potential products.
- Develop methodology and initiates changes to policies and guidelines which affect work, schedules, and budgets.
- Manage all related policies and procedures.
- Review competitive environment and understands market dynamics for multiple products, states, and or markets.
- Lead sophisticated or strategic product development or improvement activities and champions our countrywide product vision.
- Develop new products based on knowledge of products, consumers and competition.
- Lead division or enterprise-wide projects.
- Partner closely with Actuarial, State Management, Marketing, Operations and Legal to research and develop product improvements.
- Be a resource and expert on the Auto line of business - from contract language to underwriting rules and everything in between - and the tools/techniques of Product Management.
- Shape and drive our Auto underwriting strategy and execute on related initiatives.
- Monitor product performance (e.g., mix of business and financials), helps develop/improve reporting, identifies key issues or emerging trends, and develops solutions.
- Establish and assure adherence to budgets.
- Establish operational objectives for the most complex, highest value, high growth and/or high potential value products.
- Provide strategic organizational direction and develops long-range plans that impact a major area of the organization/company.
- Provide consulting and recommendations to senior management for future products.
- Interact directly with Executive Leadership within the company.
- Lead cross-functional stakeholders and support teams towards business objectives.
- Develop acquisition and retention strategies to achieve business objectives.
- Develop and maintains external relationships with vendors and strategic partners to further innovation and expense management.
- Partner closely with IT to bring new products and product improvements to life, working in an agile environment.
- Develop modify and implement policies and procedures.
- Develop methodologies and initiates changes to policies and guidelines which affect work, schedules, and budgets.
- Establish operational objectives, work plans.
- Research and proposes pricing structure and changes.
- Develop and manage controls to ensure operational processes are working as expected, and holds responsible stakeholders accountable.
- Bachelor's degree in related area or an equivalent combination of education and experience.
- 8 years of increasingly responsible product management experience
- 3-5 years experience leading a personal lines property product management team with demonstrated success in delivering new products and features from concept to launch
- Ability to define product strategy, product positioning, prioritize and articulate the rationale behind your decisions.
- Extensive knowledge of product and project management, product profitability, underwriting, and strategic planning
- Enjoys working across strategic and tactical levels of a project
- Excellent leadership skills
- Excellent strategic, organizational and problem-solving skills
- Proficiency in product analysis, principles and methods.
- Excellent business and technical writing skills (e.g., proposals, PowerPoint presentation, business requirements, Microsoft project, Suite Microsoft Office)
- Extensive experience working with IT/technology teams to bring new products and/or product improvements to life
- Excellent project management techniques and processes; highly skilled negotiator
- Excellent communication, presentation, and persuasion skills with internal and external partners and stakeholders
- Excellent understanding business systems and processes and how they link together
- Outstanding financial analysis and reporting skills
- 5 years of property product leadership, including by-peril rating, with demonstrated success in delivering new products and features from concept to launch
- Master of Business Administration (MBA)
- Experience with catastrophe risks management
- Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
- Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
- Champions our cultural norms (e.g., willing to have cameras when it matters interviewing candidates, building relationships with team members, etc.)
- Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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