Sr. Enterprise Productivity Applications Consultant - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Enterprise Productivity Applications Consultant!

Your Role

An Enterprise Productivity Applications Strategist is responsible for shaping the future of how organizations leverage technology to enhance employee performance and drive business outcomes; identifying business needs and developing strategies for the effective implementation and utilization of suites of employee productivity applications; maintaining future roadmap based on various inputs, including stakeholder needs, market research/trends, user insights, and data analytics; driving continuous product evolution and alignment with organizational goals.

Your work

• Market Analysis and User Research Conduct in-depth research on employee productivity trends, industry best practices, and user needs to identify potential features and gaps in the market.
• Product Roadmap Development Define and maintain a comprehensive employee productivity applications roadmap based on user feedback, business priorities, and market trends, prioritizing features and functionalities that deliver maximum value.
• Strategy and Prioritization Collaborate with stakeholders to translate user insights into actionable strategies, ensuring alignment with organizational goals and business objectives.
• Product Management Lead one or more large-scale, cross-functional product initiatives for employee productivity applications.
• Data Analytics and KPI Monitoring Track key performance indicators (KPIs) of employee productivity applications.
• Cross-Functional Collaboration Work closely with stakeholders to integrate the productivity applications seamlessly into existing workflows and promote its adoption across the organization.
• Business Case Development Develop business cases to secure funding for new necessary employee productivity application initiatives.
• Release Management Partners closely with change management, employee communications and other stakeholders to identify operational and user implications/impacts as part of release planning; responsible for ensuring operational and business readiness, and contingency planning.
• Business Liaison Acts as the liaison between business and IT teams, representing the needs of the business while championing on behalf of the end user.
  
  

Required Experience, Education And Skills

• Bachelor's degree in related area or an equivalent combination of education and experience in related field (e.g., Business, IT, HR)
• 8 years experience in related field (e.g., Digital Workplace, Employee Productivity Apps, IT)
• 8 years experience in program/project management
• 4 years experience in workplace applications
• Strategic Thinking Ability to develop and implement long-term employee productivity application strategies for improving employee productivity
• Workflow Analysis Knowledge of business processes and workflow management to identify inefficiencies and areas for improvement
• Technology Trends Awareness of the latest trends and advancements in employee productivity applications and digital tools
• Data Analysis Ability to analyze data to measure the impact of employee productivity tools and identify areas for optimization
• Software Knowledge Deep understanding of various employee productivity tools and applications (e.g., project management software, communication platforms, document management systems)
• Business Initiatives Strong program and business case management skills to initiate large-scale business cases for employee productivity applications
• Problem Solving Ability to identify and resolve issues that arise during the implementation and use of employee productivity applications
• Continuous Improvement Commitment to ongoing evaluation and optimization of employee productivity application strategy and roadmap to ensure they continue to be aligned with organizational goals and outcomes
  
  

What would make us excited about you?

• Bachelor of Science (B.S.) preferred.
• Bachelor's degree in a related field (e.g., Business, IT, HR) preferred.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
  
  

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
  
  

Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https//careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

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