Knowledge Management Analyst - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Knowledge Management Analyst! Join us and support CSAA IG in achieving our goals.

Your Role: Performs discovery to support the identification of business needs and determine knowledge-sharing and collaboration solutions to a variety of business problems and processes. Incumbents work with general oversight to provide technical guidance to employees and departments, including trouble-shooting and problem-solving based on business objectives. Acts as a contributor to KM center of excellence for business process and supports knowledge sharing technology platforms and processes, including employee education.

Your work:

• Develops and refines Department/Division KM Knowledge Base, based on business process metrics and qualitative input that tells a compelling story
• Partners with key business stakeholders to regularly review metrics and metadata and to identify opportunities to optimize KM practices to positively influence business results
• Provides input to KM communications strategy
• Supports specific KM approaches, projects and initiatives
• Facilitates the use and improvement of content management processes and approaches across the organization
• Participates in the planning of KM meetings, conferences and special events
• Promotes KM approaches (e.g., communities of practice, facilitated transfer of best practices, lessons learned, common knowledge flow processes and collaborative tools)
• Acts as back-up for knowledge sharing technology platform and processes
• Trouble-shoots and resolves enterprise content creation/accessibility issues
• Engages in and supports enterprise KM‐related training and awareness activities

Required Experience, Education and Skills

• Bachelor's degree in related area or an equivalent combination of education and experience in knowledge, content, information and/or records management
• 3-5 years of experience in knowledge management or related area
• Some project management experience
• Ability to promote KM and knowledge sharing behaviors across the organization
• Able to establish straightforward, productive relationships, treating all individuals with fairness and respect while demonstrating sensitivity for cultural and gender differences
• Networking and collaboration skills
• Creative and self‐motivated with good problem‐solving skills (thinks outside the box)
• Good appreciation of customer needs at the operational level
• Project management oversight and also “hands-on” skills

What would make us excited about you?

• Preferred qualifications
• Leadership/Cultural expectations(below)
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

00