Staff Product Manager - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Staff Product Manager within our Enterprise Payment Systems team! Join us and support CSAA IG in achieving our goals.

Your Role:

As the Product Owner, you will be the key driver for ensuring that the team is delivering high-quality, business-focused software products that meet both user and organizational needs. You will act as the voice of the customer, prioritizing features, managing the product backlog, and partnering with the business to identify clear product requirements and expectations. In this role, you will work closely with The Product Manager, developers, Scrum Masters, and other stakeholders to define product features, prioritize tasks, and ensure the timely delivery of software solutions. Your ability to balance business goals with technical requirements, while fostering a collaborative environment, will be instrumental to the success of the team and the overall product development process.

Your Work:

• Defines the vision and sets the strategy for products that are typically of low or medium complexity.

• Has accountability for all decisions related to the product.

• Is a product SME: Understands business rules/logic associated with the products and ensures they are documented and maintained, determines and is actively participating in the appropriate user research activities, defines product KPIs and maintains and reports out on product analytics on an ongoing basis, and regularly seeks out market data to develop points of view and make well-informed product decisions.

• Where appropriate, works closely with UI/UX designers to create seamless user experiences.

• Develops business cases to secure funding for new capabilities.

• Collaborates with stakeholders and technology partners to define scope and align on roadmap prioritization and release schedule, including delivering feedback on existing products and introducing potential products/capabilities to the roadmap.

• Partners closely with change management, marketing, operations, and other involved teams to identify operational and user implications/impacts as part of release planning; responsible for ensuring operational and business readiness, and contingency planning.

• Acts as the liaison between business and engineering/delivery teams, representing the needs of the business while championing on behalf of the end user.

• May write user stories, define acceptance criteria, and help define and document testing requirements (e.g., regression suites, test cases) for one or more scrum teams.

• Supports and helps define the operational activities within the organization as needed.

Required Experience, Education and Skills:

• 5 years of previous product management experience.

• Experience writing requirements in the form of user stories and collaborating with UX and engineering teams.

• 3 years of demonstrated experience as a Product Owner in an Agile Scrum environment, preferably in an IT or software development setting.

• Solid understanding of Agile methodologies, Scrum framework, and product management best practices.

• Experience managing multiple Scrum Teams and backlogs and working closely with cross-functional teams, including developers and business stakeholders.

• Outstanding communication and interpersonal skills, with the ability to effectively convey complex requirements to both technical and non-technical team members.

What would make us excited about you?

• Knowledge of Billing, Payments and Insurance products.

• Ability to balance multiple priorities and make data-driven decisions to support business goals.

• Familiarity with tools like Jira, Confluence, or similar Agile project management platforms.

• Strong problem-solving skills and the ability to adapt in a fast-paced, iterative environment.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

• Travels as needed for role, including divisional / team meetings and other in-person meetings.

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

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