What are the responsibilities and job description for the Front Desk Agent position at CSC Brazilian LP?
Job Description
Job Description
Responsibilities :
Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards.
Physical Requirements :
Must be able to stand for long periods of time.
Job Functions :
- Completes daily duties and checklist to ensure the front desk operates smoothly.
- Assists guests with their requests in an appropriate manner.
- Handles guest’s complaints in a positive manner.
- Knows when to communicate guest complaints to the Supervisor / Manager on duty.
- Make decisions that benefit the hotel and the hotel guests.
- Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
- Understands how a hotel and all the hotels departments operate.
- Is able to work with a variety of people without any problems.
- Is friendly and courteous towards guests and peers.
- Has a pleasant speaking voice.
- Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
- Is able to anticipate guest needs.
- Makes hotel reservations and notes special details.
- Takes incoming calls and transfers to other departments accordingly.
- Provides guests with accurate hotel facility information.
- Handles Concierge duties when the Concierge is not on duty.
- Gives proper pass on during shift change.
- Monitors hotel room key inventory. Ensures we get all keys back at check out.
- Maintain all front desk logs for back up purposes.
- Keeps front desk area cleaned and organized.
- Other duties as assigned
Job Requirements :
