What are the responsibilities and job description for the Merchandise Operations Supervisor position at CSC Generation?
About Us
CSC Generation is a leading provider of premium outdoor products, aiming to connect people with their passions. Our mission is to supply customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments.
We are seeking a detail-oriented and highly organized Merchandise Operations Manager to oversee and optimize operational processes supporting our merchandising team. This role will be responsible for SKU setup, product information management, purchase order (PO) writing and tracking, vendor compliance, and ensuring accuracy and efficiency of merchandise-related workflows.
Key Responsibilities:
- Manage and oversee SKU setup and maintenance, ensuring accurate product information is entered into all relevant systems.
- Collaborate with cross-functional teams (buying, marketing, e-commerce, and logistics) to ensure product attributes, pricing, and categorization are properly defined.
- Maintain data integrity by updating product details as needed, including pricing, descriptions, and vendor changes.
- Troubleshoot and correct marketplace sku issues to meet standards of each marketplace.
- Work with DC and Store teams on RTVs and reticketing based on strategy from Merchant and Planning teams.
Purchase Order Management:
- Write and submit purchase orders (POs) accurately and efficiently, ensuring alignment with merchandising and inventory plans.
- Monitor PO status and proactively update relevant stakeholders on delivery timelines, potential delays, and vendor issues.
- Track order changes, cancellations, and adjustments, ensuring alignment with financial goals and inventory needs.
- Work closely with finance, logistics, and planning teams to facilitate seamless PO reconciliation and invoicing.
Vendor Compliance & Coordination:
- Ensure vendor compliance with company policies, including packaging, labeling, and delivery requirements.
- Communicate expectations and performance metrics to vendors, addressing any issues proactively.
- Maintain strong vendor relationships, ensuring smooth collaboration on product deliveries, returns, and replenishments.
- Onboard vendors to new drop ship portal and validate system is working for drop ship orders, changes, and cancellations.
- Improve vendor utilization of EDI and ASN to allow DCs to better prepare for inbound shipments.
- Maintain Vendor Partnership Agreements and renew agreements as needed.
Process Improvement & Reporting:
- Develop and maintain standardized workflows for SKU setup, PO tracking, and vendor compliance.
- Generate reports and insights on PO accuracy, fulfillment rates, and merchandise operations KPIs.
- Identify areas for process optimization and implement solutions to improve efficiency and accuracy.
- Work closely with Planning and DC teams to optimize flow in and out of DC.
Requirements:
- 3-5 years of experience in merchandising operations, supply chain, or related role.
- Strong knowledge of SKU management, purchase order processes, and vendor compliance.
- Experience working with ERP, PLM, or inventory management systems.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Strong problem-solving skills and ability to work collaboratively across departments.
- Excellent communication and negotiation skills to work with vendors and internal teams.
- Proficiency in Microsoft Excel and data management tools.
Benefits:
- PTO
- Medical/Dental/Vision and supplemental policies available
- Company 401K match
- Company Health Spending Account (HSA) match
- Group life insurance at no cost
- Cobra reimbursement for salaried employees until health insurance eligible
- Paid Holidays
- Birthday off with pay
- Pet Insurance
- Generous employee discounts
Our Interview Process:
CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal laws.
