Associate Brand Protection Analyst - Monitoring

As an Associate Brand Protection Analyst in our Digital Brand Services team, you will be responsible for identifying, reporting and enforcing online Intellectual Property misuse for some of the largest brands in the world.  Your role will involve using our proprietary software, in conjunction with open-source online research techniques, to find and report online fraudulent activity, including counterfeiting and phishing attempts.  This role is suitable for someone who is technology driven, service oriented, has experience in online research and has a good attention to detail. 

Some of the things you’re be doing…. 

• Review, analyze and enforce on web results using your knowledge of Intellectual Property, online brand abuses and customer-specific brand knowledge 

• Work cohesively with global teams to ensure alignment with the customers brand monitoring strategy 

• Be a primary point of contact for clients and internal colleagues 

• Provide exceptional customer service to both internal and external customers 

• Use open-source online resources to investigate potentially-fraudulent activity 

• Create and deliver consultative reports containing online appearances of brand abuse 

• Analyze large data-sets to establish trends or anomalies of interest 

What technical skills, experience, and qualifications do you need? 

• Strong internet research skills required 

• Bilingual/Multilingual skills are strongly preferred

• Outstanding written and verbal communication skills 

• Ability to be a self-starter and work in a fast-paced environment  

• A basic understanding of online Trademark and Copyright infringements 

• Strong Microsoft Office skills including Outlook, MS Excel and Word 

• Ability to work independently as well as in a team-orientated environment 

• Exceptional organizational skills with the ability to prioritize work unsupervised; time management skills 

• Attention to detail 

• Previous experience with online brand protection, or working within a technology-driven environment is a bonus