What are the responsibilities and job description for the Client Order Coordinator - Fulfillment Specialist position at CSC?
Client Order Coordinator/ Fulfillment Specialist
Wilmington, DE (US)
11:00am - 8:00pm EST, Monday-Friday
Hybrid Work Model
If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 7,500 people around the globe. Since 2010, our business has doubled in value, and you can be a part of this impressive growth!
As a Client Order Coordinator, you will be working with global clients and vendors to assist to register and renew domains. Additionally, you will be supporting clients to process and fulfill orders, handle escalations and problem solve any issues that arise. Most importantly, you will be part of a global team with opportunities to support our clients and team members internationally.
Position Overview:
- Fulfillment of domain orders: Complete domain requests to Register, Transfer, Modify and Renew domain names by fulfilling jurisdictions requirements accurately and within our clients Service Level Agreements. Research and become proficient in domain specific requirement knowledge, collaborate with the Global Fulfillment Team and other support teams as requirements change.
- Communicate effectively internally and externally: Communicate order updates to our internal Client Service Partners in a complete and concise manner to maximize order efficiency. Build partnerships with global vendors, communicate via email, and phone while practicing effective cultural awareness.
- Manage work queues: Proactively monitor new requests in shared team queue. Prioritize work queue and collaborate with the team in daily huddles to ensure not only your work, but also the teams work is complete.
What technical skills, experience, and qualifications do you need?
- Detail-oriented, produce quality results on a consistent basis
- Strong prioritization and time management skills, including working to daily/weekly deadlines
- Tenacious with strong problem solving skills
- Comprehension and critical thinking skills
- Ability to work independently and function as part of a team
- Ability to effectively communicate both verbally and via email with global teams and Vendors
- Remain flexible adapting to constantly changing environments and systems
- Microsoft Office skills including MS Excel, Word and Outlook
What You Can Expect from Us
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day to day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Flexibility for our employees by offering a 3 by 2 hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world class service to our clients
#LI - CS1
