What are the responsibilities and job description for the Order Operations Team Leader position at CSC?
Job Description
Order Operations Team Leader
Wilmington, DE
Monday to Friday 8:00 am to 5:00 pm
Hybrid (three days in the office per week)
We have an exciting opportunity for an Order Operations Team Leader. The Order Operations Team Leader in the Global Billing Operations Department is responsible for overseeing the Order Operations Team. The Order Operations Team Leader will be responsible for the global order entry and billing activities within SAP. Someone with a strong Billing Operations leadership background, thrives and excels in helping to drive change, has exceptional problem-solving skills and experience working in a fast-paced environment will do well in this position.
The Order Operations Team Leader is responsible for overseeing numerous functions including but not limited to: maintaining customer data, onboarding new clients, invoice cancellations, liquidations and credit memos.
Some of the things you will be doing:
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
Order Operations Team Leader
Wilmington, DE
Monday to Friday 8:00 am to 5:00 pm
Hybrid (three days in the office per week)
We have an exciting opportunity for an Order Operations Team Leader. The Order Operations Team Leader in the Global Billing Operations Department is responsible for overseeing the Order Operations Team. The Order Operations Team Leader will be responsible for the global order entry and billing activities within SAP. Someone with a strong Billing Operations leadership background, thrives and excels in helping to drive change, has exceptional problem-solving skills and experience working in a fast-paced environment will do well in this position.
The Order Operations Team Leader is responsible for overseeing numerous functions including but not limited to: maintaining customer data, onboarding new clients, invoice cancellations, liquidations and credit memos.
Some of the things you will be doing:
- Implement standardization of order entry of projects for clients on SAP
- Train team on order entry, liquidations, cancellations, credit memos, down payment requests and customer master maintenance
- Manage team workload and assignment of activities
- Mentor and coach team to develop a high performing team
- Provide exceptional customer service to both internal and external clients
- Identify and implement areas for process improvements
- Maintain and/or create process documentation
- Work directly with the Head of Global Billing for continuous process improvement and standardization
- Minimum 3-5 years financial operations experience in Billing, AR or Collections.
- Bachelor’s degree in business administration, Finance or Accounting Preferred
- SAP experience a plus
- Proficiency in Microsoft Office
- Demonstrated advanced Excel skills (pivot tables, v-lookups, ASAP Utilities)
- Proven track record of achievement and strong performance
- Effective written and verbal communications
- Ability to lead and develop high performing teams and work across teams
- Ability to drive efficiency and standardization of processes
- Strong time management, research & analytical skills
- Problem-solving skills
- Exceptional attention to detail
- Excellent organizational skills
- A history of detail-oriented, multi-tasking in fast-paced, deadline-driven environment
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
