What are the responsibilities and job description for the Product Manager (Domains) position at CSC?
Product Manager - Domains
Wilmington or Gaithersburg
Monday-Friday-8:00am-5:00pm EST
Hybrid Work Model
Role Overview:
The Product Manager is responsible for supporting the business development, client experience and sales revenues across both the existing CSC DBS customer base, as well as engaging in pre-sales activities connected to the sale of Domain Management services by the New Business Team.
Primary Accountabilities:
- Support delivering revenue growth within the CSC DBS customer base to help the DBC team exceed their financial targets (Cross Sell)
- Support delivering revenue growth within the existing Domains customer base to help the DBC team exceed their financial targets (Upsell)
- Support delivering revenue growth within the prospect base to help the BDM teams exceed their financial targets (New Business)
- Help develop the Domain Management knowledge, subject matter expertise, consultative sales skills and proficiency of the US sales team
- Help Product Management to monitor customer attrition and mitigate potential issues and cancellations to ensure a continual rise in renewal rates
- Help Domain team to develop, widen and grow existing client relationships and Domain accounts via structured planning and operation of Domain Management services;
- Act as a catalyst to ensure that the relevant Domain Management SME is leveraged in sales scenarios so that we increase the client & prospect interaction with our teams
- Understand, anticipate and act on industry trends and product/service enhancements to ensure team are positioned well to capitalize on any opportunities/threats
- Work with marketing and product management to ensure that the Domain Management team has a competitive advantage in regard to suitable Domain Management product’s to sell to the Domains client base
- Work with Platform Engineering teams to build and improve applications that comprise the Domain name Management platform
- Regular reporting on activity and performance to the Global Commercial Director and CTO
Experience:
- Strong Presentation Skills
- Understanding across legal, technical and marketing topics with specific relation to the Domain Name Management Services
- Good sales operations experience
- An understanding of Consultative Sales Process and Strategic Account Planning
- Business development and negotiation capabilities
- Ability to identify strategic opportunities and help create a suitable pitch team
- Ability to coach, mentor and motivate individuals
Specific Requirements:
- Target driven
- Ambitious
- An exceptional communicator who exudes authority/confidence
- Excellent presentation skills
- Strategic thinking and planning
- An experienced and competent networker
- A proven negotiator and influencer
- Strong oral and written communication skills
- Close attention to detail
- Excellent time management skills
#LI- CS1
