What are the responsibilities and job description for the Member Service Representative I position at CSE Federal Credit Union?
CSE Federal Credit Union
Member Service Representative I
CSE Federal Credit Union is currently searching for bright, professional and friendly service minded individuals to provide excellent customer service to our members! Our Member Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations.
What will you be doing in this role?
- Member Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs.
- Interacts with members to provide information related to all CSE products and services and how those products and services can meet the member's needs.
- Provides responses to inquiries, questions and requests about products and services.
- Proactively resolves concerns and views any member concerns as an opportunity to gain the member’s respect and repeated businessEffectively evaluates any risk to the member or CSE when providing services to the member.
- Evaluates needs and educates members on the features and benefits of CSE products and services and provides available options
- Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, and troubleshooting issues with products and services
- Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
What will you need for this role?
- Minimum of a high school diploma.
- A minimum of 1 year's experience working in a financial institution is required; one-year experience in a customer/member service environment is preferred.
- Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner.
- Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
- Excellent problem solving skills
- Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service.
- Ability to use technology and work with multiple systems to achieve desired results.
- Self-motivated and capable of working independently.
- Strong organizational and follow through habits.
Company Benefits
A variety of benefits are available to our full-time employees. We offer competitive wages, and a generous benefit package.
- Health Insurance with Health Savings Account and Employer Deposit
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance, Short- and Long-Term Disability Benefits
- Voluntary Benefit Program
- Life Insurance, AD&D are Available for Employee Purchase
We have an excellent 401(k) program with generous employer match, paid vacation and sick time and nine paid holidays per year. We even pay you to take a day off in the month of your birthday!
We have a strong belief in giving back to the community we serve and want employees to share in those efforts. We offer paid time for staff to participate in service activities that support organizations in Stark County.
CSE Federal Credit Union is an equal opportunity employer.
All candidates must successfully pass a criminal background check and drug test.
No phone calls please.
