Collections Specialist

Job Title: Collections Specialist
Location: Remote/Nationwide, USA
Job Description: At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.
Responsibilities:

• Review and resolve outstanding payment issues in a timely manner
• Process accounts and incoming payments in compliance with financial policies/procedures
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify discrepancies and resolve clients' billing issues
• Facilitate payment of invoices due by sending bill reminders, contacting insurance companies, and contacting clients to resolve outstanding issues
• Identify and execute the necessary process adjustments
• Interact with customers to resolve outstanding issues
• Reviews patient information to determine if an adjustment is valid and whether additional approval is required, process all approved adjustments
• Prepare and submit clean claims to Medicare or other insurance companies, as needed
• Answer questions from patients, clerical staff, and insurance companies
• Follow and report status of delinquent accounts
• Perform various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
• Comply with Company's Core Values and Core Competencies
• Perform other duties as assigned by Supervisor

Requirements:

• The highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible
• The ability to multi-task and frequently change direction
• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing programs, and email at a highly proficient level
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
• Good verbal and written communication skills
• Problem analysis and problem-solving skills
• Knowledge of office administration and procedures
• Stress management skills
• Time management skills

Benefits:

• Up to 21 paid holiday and personal days off in year one
• 401k plan with matching contributions
• Industry-leading 360 You benefits program
• Up to 90% off higher education (degrees, certifications) and test preparation for you and your family through Purdue University Global Programs and Kaplan
• Car rental discounts through Enterprise
• Employee Assistance Program (EAP) offered through Lincoln Financial Group