What are the responsibilities and job description for the Dispatcher - Customer Service position at CSL and Sons Logistics?
Job Title: Part-Time Dispatcher/Customer Service Representative
Company: CSL and Sons Logistics
Location: Bridgewater, MA 02324
Employment Type: Part-Time
About Us
CSL and Sons Logistics specializes in providing reliable and efficient auto transport services mainly to and from New England and Florida. Our mission is to deliver excellent customer service while ensuring vehicles are transported safely and on time. We are seeking a motivated and detail-oriented individual to join our team as a Part-Time Dispatcher/Customer Service Representative.
Job Responsibilities
As a Dispatcher/Customer Service Representative, you’ll play a critical role in ensuring smooth operations and excellent customer experiences. Responsibilities include:
- Dispatching:
- Coordinate and schedule drivers for vehicle pickups and deliveries.
- Monitor and manage routes to ensure timely transport.
- Communicate with drivers to address delays, changes, or issues.
- Customer Service:
- Respond to customer inquiries via phone, email, or chat.
- Provide quotes, process bookings, and update customers on shipment statuses.
- Resolve customer concerns or complaints promptly and professionally.
- Administrative Tasks:
- Maintain accurate records of shipments, schedules, and customer communications.
- Ensure compliance with company policies and industry regulations.
- Assist with payment processing, as needed.
Qualifications
To excel in this role, you should have:
- Required Skills:
- Strong communication and problem-solving abilities.
- Excellent multitasking and organizational skills.
- A customer-focused attitude with attention to detail.
- Preferred Experience:
- Prior experience in dispatching, logistics, or customer service.
- Familiarity with auto transport or freight industry operations is a plus.
- Technical Skills:
- Proficiency in using dispatch software, CRM systems, and Microsoft Office.
- Comfort with learning and adapting to new tools and technologies.
Why Join Us?
At CSL and Sons Logistics, we offer:
- Competitive hourly wage.
- Flexible part-time schedule.
- A supportive and collaborative work environment.
- Opportunities to grow with the company.
Schedule:
- Approximately 15-20 hours per week to start with a chance to increase over time.
- Flexibility for weekday and/or weekend shifts.
Job Type: Part-time
Pay: $19.87 - $25.00 per hour
Expected hours: 15 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Bridgewater, MA 02324 (Required)
Ability to Relocate:
- Bridgewater, MA 02324: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25