What are the responsibilities and job description for the Operations Leader position at CSL Plasma?
About the Role:
\The Operations Leader will be responsible for overseeing the daily operations of the center, ensuring efficient donor flow, and maintaining high levels of customer satisfaction.
\Key Responsibilities:
\- \
- Develop and implement process improvements to enhance operational efficiency, reduce costs, and improve donor experience. \
- Collaborate with cross-functional teams, including quality, finance, and HR, to identify areas for improvement and develop solutions. \
- Ensure effective communication with employees, management, and external stakeholders regarding operational matters. \
- Maintain accurate records of key performance indicators, including donor throughput, product yield, and customer satisfaction ratings. \
- Lead a team of employees, providing guidance, coaching, and development opportunities to ensure their success. \
- Implement and maintain Standard Operating Procedures (SOPs) to ensure compliance with regulations and industry best practices. \
- Provide training and coaching to employees on operational procedures, regulatory requirements, and customer expectations. \
- Cultivate a culture of continuous improvement within the center, encouraging employee engagement and participation in operational initiatives. \
- Foster strong relationships with internal stakeholders, including quality, finance, and HR teams, to ensure seamless collaboration and effective problem-solving. \
- Stay up-to-date with industry trends, regulatory changes, and emerging technologies to inform operational strategies and ensure the center remains competitive. \
- Lead by example, demonstrating a commitment to operational excellence, customer satisfaction, and employee development in all interactions.
