What are the responsibilities and job description for the Service Advisor position at CSM COMPANIES INC GROUP?
Job Details
Job Location: Kearney, NE - Kearney, NE
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Job Shift: Day
Job Category: Customer Service
Description
Sahling Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!
*Expected hours for this role will be 8:30 AM to 5:30 PM, Monday through Friday.
Responsibilities:
- Create a positive initial contact with service customers
- Insure that all service phone calls are handled professionally and expediently
- Work closely with shop foremen to schedule service repairs
- Perform additional duties as required by the Service Manager
- Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
- Open work orders
- Discuss service issues with customer and create an accurate description of customer's service problems and requests
- Determine method of payment and explain payment requirements to customer before work commences
- Maintain communication with customer as necessary during the repair process
- Maintain complete knowledge of OEM and vendor warranties
- Close repair orders
Qualifications
- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 12 hours per day as required
- Ability to sell service work
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
