What are the responsibilities and job description for the Assistant General Manager | Residence Inn Denver Park Meadows position at CSM Corporation?
Salary: $60,000-65,000
Benefits: Full Time Associates qualify for benefits (Medical, Dental, Vision, 401K, Life Insurance, )
Schedule: Flexible!
Job Expectations:
• Assists and responds to guests in a friendly and positive fashion, while providing the highest level of service to the guest.
• Addresses guest needs and concerns in a proactive and effective manner.
• Sets a strong example for other associates through exemplary guest service.
• Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
• Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff. Comfortable in taking sales calls or performing walk in tours when necessary.
• Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
• Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
• Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Adjusts expenditures according to fluctuating business needs in a timely manner.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
• Implements new CSM and brand training initiatives in a timely manner.
• Utilizes training resources effectively and ensures all training requirements are met.
• Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
• Prepares and conducts annual employee reviews in a timely manner.
• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
• Promotes fair treatment and open door policies with all associates.
• Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
Education: High school diploma or GED required.
Salary : $60,000 - $65,000
