What are the responsibilities and job description for the Hotel Breakfast Attendant | Hyatt Place Lansing | 6am Start position at CSM Lodging Services Incorporated?
Position Overview
We’re seeking a dynamic and dedicated individual to join our team, providing exceptional service to hotel guests in a warm, friendly, and professional manner. This position plays a key role in creating a welcoming and inviting breakfast area, ensuring superior guest experiences through outstanding customer service and meticulous attention to detail.
You’ll take charge of the set-up, maintenance, and takedown of the breakfast area, maintaining compliance with health and safety regulations and upholding CSM’s high standards of quality to maximize guest satisfaction.
Key Responsibilities
Guest Engagement:
- Greet all guests courteously and warmly to create a positive first impression.
- Anticipate and promptly respond to guest needs, delivering exceptional service.
- Assist team members as needed to meet guest expectations.
Breakfast Area Operations:
- Set up, maintain, and take down the breakfast area to ensure seamless operations.
- Maintain food and beverage stations to the highest safety and health standards.
- Handle food inventory, complete par sheets, and assist with ordering as needed.
Sanitation and Compliance:
- Keep the breakfast area, kitchen, and dish room clean, organized, and in compliance with CSM, brand, local, state, and federal regulations.
- Dispose of garbage, clear and wipe tables, restock supplies, and transfer full tubs to the dish room.
- Wash and organize dishes, barware, and utensils.
Team Collaboration:
- Actively contribute to team success by completing required side work and jumping in wherever necessary.
- Attend required meetings and adhere to CSM policies, procedures, and grooming standards.
- Follow emergency procedures and remain knowledgeable about hotel protocols.
Competencies/Skills Required:
- Must possess or be able to obtain a food service handling certification as required.
- Demonstrated exemplary customer service skills, attention to detail, and the ability to excel in a fast-paced environment.
Physical Requirements:
- Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
- Must be able to walk, stand, carry, and lift continuously during working hours.
Competencies/Skills Preferred:
- TIPS/CARE beverage service certification preferred or ability to obtain as required.
This role is perfect for a team-oriented individual who thrives in a dynamic environment and is committed to delivering outstanding guest experiences!
