What are the responsibilities and job description for the Sales Coordinator position at CSM Lodging Services Incorporated?
Job Duties:
REQUIRED SKILLS AND EXPERIENCE
Education: High school diploma or GED required.
- Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
- Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
- Assists with sales efforts in soliciting new business.
- Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
- Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
- Assists in problem-solving, and ensures overall quality of group sales and catering efforts.
- Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary.
- Understands and follows CSM guest service recovery program
- Coordinates with sales team to ensure space and resources are utilized appropriately.
- Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste.
- May also be responsible for inventory and ordering of office supplies.
- Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
- Follows all CSM procedures for guest/associate incidents.
- Knowledgeable of hotel emergency procedures.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
- Attends all required department and hotel meetings.
- Responsible for self/workload management.
- Demonstrates clear written and verbal communication skills.
- Promotes collaboration and a positive, professional environment.
REQUIRED SKILLS AND EXPERIENCE
Education: High school diploma or GED required.
