What are the responsibilities and job description for the Administrative - Customer Service Representative position at CSMC Coastal Ortho Torrance?
Details
Client Name
CSMC Coastal Ortho Torrance
Job Type
Local
Offering
Non-Clinical
Profession
Administrative
Specialty
Customer Service Representative
Job ID
15931787
Job Title
Administrative - Customer Service Representative
Weekly Pay
860.0
Shift Details
Shift
8hr Days
Scheduled Hours
Job Order Details
Start Date
02 / 17 / 2025
End Date
05 / 19 / 2025
Duration
13 Week(s)
Job Description
Candidate must be bilingual in English and Spanish
Covid Vaccination & Booster Required
High School Diploma
Fully vaccinated and boosted for COVID
Experience with medical insurance, referral processes, and benefit plans
1 year of recent experience working in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions
Experience with CS-Link / Epic
Associate degree or higher college education
2 years' recent experience working as a Patient Service Representative
Experience with check-in process and insurance plans and benefits
PT office or PT scheduling experience
Client Details
Address
5215 Torrance Blvd, Suite 210
City
Torrance
State
Zip Code
90503
Unit Details
Unit Description
Job Duties :
- Primary point of contact for patient relations in person and by phone
- Greet patients and assist in resolving patient concerns and escalating as appropriate
- Check patients in / out and collect co-payments, give receipts, and reconcile payments
- Verify patient demographics and insurance information in CS-Link / Epic
- Schedule appointments and complete patient registration
- Process and track referrals and authorizations for various insurance types
- Handle patient / provider correspondence
- Explains policies, procedures, or services to patients
- Sanitize workspace using provided supplies and following department guidelines
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