What are the responsibilities and job description for the ADMINISTRATIVE - CUSTOMER SERVICE REPRESENTATIVE position at CSMC Santa Monica?
Details
Client Name
CSMC Santa Monica
Job Type
Local
Offering
Non-Clinical
Profession
Administrative
Specialty
Customer Service Representative
Job ID
16029581
Job Title
Administrative - Customer Service Representative
Weekly Pay
860.0
Shift Details
Shift
8hr Days
Scheduled Hours
Job Order Details
Start Date
03 / 03 / 2025
End Date
06 / 02 / 2025
Duration
13 Week(s)
Job Description
Experience with medical insurance, referral processes, and benefit plans
1 year of recent experience working in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions
2 years' recent experience working as a Patient Service Representative
Experience with CS Link / Epic
Understanding of medical terminology
Client Details
Address
1919 Santa Monica Blvd
City
Santa Monica
State
Zip Code
90404
Unit Details
Unit Description
Job Duties :
- Primary point of contact for patient relations in person and by phone
- Greet patients and assist in resolving patient concerns and escalating as appropriate
- Check patients in / out and collect co-payments, give receipts, and reconcile payments
- Verify patient demographics and insurance information in CS-Link / Epic
- Schedule appointments and complete patient registration
- Process and track referrals and authorizations for various insurance types
- Handle patient / provider correspondence
- Explains polices, procedures, or services to patients
- Sanitize workspace using provided supplies and following department guidelines
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