What are the responsibilities and job description for the Administrative - Customer Service Representative position at CSMC Wilshire?

Details

Client Name

CSMC Wilshire

Job Type

Local

Offering

Non-Clinical

Profession

Administrative

Specialty

Customer Service Representative

Job ID

15735844

Job Title

Administrative - Customer Service Representative

Weekly Pay

860.0

Shift Details

Shift

8hr Days

Scheduled Hours

Job Order Details

Start Date

02 / 03 / 2025

End Date

05 / 05 / 2025

Duration

13 Week(s)

Job Description

Required :

High School Diploma or equivalent
2 years of experience in an outpatient clinic or medical office
Experience with heavy phone volume or call center
Knowledge of medical terminology
CPR / BLS
Familiarity with insurance and ability to differentiate between HMO, PPO, POS.

Covid Vaccinations

Preferred :

Previous Oncology clinic experience

Bachelor's Degree

Client Details

Address

11800 Wilshire Boulevard

City

Los Angeles

State

Zip Code

90025

Unit Details

Unit Description

Performs all functions related to the scheduling of patients including obtaining, reviewing, and inputting patient demographics and insurance information into CS Link, preparing patient charts, performs check-in and check-out functions,

Greets patients, collects co-pays / insurance cards, reconciles payments, maintains waiting room, manages patient flow

Provides customer service actions such as scheduling first available appointments, handles all telephone interactions, triage calls by directing to appropriate individuals or departments, responds to patient questions and complaints, referring patient complaints appropriately to supervisor.

Handles patient / MD correspondence, processes and tracks referrals, schedules patients with ancillary and specialty providers.

Monitors work flow, assists in work assignments, recommends areas for improvement, interfaces / liaisons with other departments, assists in meeting / auditing

Coordinates MD mentoring opportunities with fellows, students,

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