What are the responsibilities and job description for the Customer Service Representative position at CSN Collision?
Job Title: Customer Service Representative
Location: 789 Mapunapuna St, Honolulu, HI 96819
Company: Unibody Autotech Collision
About Us:
Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a "Fast and Easy Process" for our customers after an accident. Our commitment to quality service and customer satisfaction sets us apart in the collision repair industry.
Position Overview:
Unibody Autotech Collision is seeking two enthusiastic and customer-focused Customer Service Representatives to join our team. While experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service.
Key Responsibilities:
Requirements
Location: 789 Mapunapuna St, Honolulu, HI 96819
Company: Unibody Autotech Collision
About Us:
Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a "Fast and Easy Process" for our customers after an accident. Our commitment to quality service and customer satisfaction sets us apart in the collision repair industry.
Position Overview:
Unibody Autotech Collision is seeking two enthusiastic and customer-focused Customer Service Representatives to join our team. While experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Answer phone calls, respond to emails, and handle customer inquiries regarding repair services and processes
- Schedule appointments and coordinate with technicians to ensure timely service
- Provide updates to customers about the status of their vehicle repairs
- Process repair orders and manage paperwork related to customer transactions
- Resolve customer issues and complaints efficiently, maintaining a positive experience for all clients
- Maintain accurate records and ensure all customer interactions are documented
- Competitive salary with opportunities for career advancement
- Comprehensive benefits package
- Supportive and dynamic team environment
- Training and development opportunities to enhance your skills and knowledge
Requirements
- Strong communication and interpersonal skills
- Excellent organizational abilities and attention to detail
- Ability to handle multiple tasks and work effectively in a fast-paced environment
- Experience in CCC1 Estimating is a major bonus but not required
- Previous experience in a customer service role is preferred, but not necessary; we are willing to train the right candidate
- Basic computer skills and proficiency in using office software
- Full Medical Health Coverage
- Paid Holidays
- Paid Vacation Days
- 401K
- Additional Benefits to be discussed during the interview process
