What are the responsibilities and job description for the Customer Service Representative position at CSN Collision?
Job Title : Customer Service Representative
Location : 789 Mapunapuna St, Honolulu, HI 96819
Company : Unibody Autotech Collision
About Us :
Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a "Fast and Easy Process" for our customers after an accident. Our commitment to quality service and customer satisfaction sets us apart in the collision repair industry.
Position Overview :
Unibody Autotech Collision is seeking two enthusiastic and customer-focused Customer Service Representatives to join our team. While experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service.
Key Responsibilities :
- Greet and assist customers in a friendly and professional manner.
- Answer phone calls, respond to emails, and handle customer inquiries regarding repair services and processes.
- Schedule appointments and coordinate with technicians to ensure timely service.
- Provide updates to customers about the status of their vehicle repairs.
- Process repair orders and manage paperwork related to customer transactions.
- Resolve customer issues and complaints efficiently, maintaining a positive experience for all clients.
- Maintain accurate records and ensure all customer interactions are documented.
Why Join Us?
Unibody Autotech Collision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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