What are the responsibilities and job description for the Remote Pharmacy Technician (Indiana Residents Only) position at CSpring?
Job Description
Job Description
Description :
At CSpring, we believe in unlocking potential—whether it’s for our clients, colleagues, or the communities we serve. We’re not just a consulting firm; we’re a team that values connection, growth, and purpose. If you’re looking for a role that combines your expertise with the opportunity to make a real impact, we’d love to have you join us!
We are currently seeking a Pharmacy Technician to support our Medicaid Pharmacy Customer Service Team . In this fully remote role, you’ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their pharmacy needs.
What You’ll Do
- Review and process prescription prior authorization and appeal requests.
- Organize and manage documents, verify profiles, and ensure accuracy for patient / member records.
- Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials.
- Communicate decisions and updates to patients and providers, ensuring they feel supported.
- Forward complex cases for additional review and follow up as needed.
- Provide compassionate, timely support while staying organized and detail focused.
Requirements :
What We’re Looking For
Preferred Qualifications
Why Join CSpring?
At CSpring, we’re more than just a workplace—we’re a community. As part of our team, you’ll experience :
As a Best Place to Work award winner year after year, we pride ourselves on creating an environment where every team member feels respected, valued, and inspired to succeed.
Ready to grow your career, help others, and be part of an incredible team? We can’t wait to hear from you!
Apply today to become a part of the CSpring team and make a meaningful difference every day.
