IT Infrastructure Transformation Program Manager

IT Infrastructure Transformation Program Manager (3 Openings)

12-month Contract to Hire

Monthly/Quarterly Onsite - Coppell, TX 75019

• W2 or C2C Rates - MUST be eligible for hire without sponsorship now OR in the future*
  
  

Overview:

Our client, a mortgage company, is seeking several Program Managers to join their Cloud and Infrastructure Transformation Initiative!

This is a Hybrid, mostly remote role with occasional onsite work in the Dallas/Fort Worth Texas area.

These positions are contract to hire, with an initial 12 month contract duration!

Job Summary:

These IT Infrastructure Transformation Program Managers will be a key part of a large technology transformation impacting multiple lines of business, requiring expertise in cloud migrations, datacenter moves, operational upskilling, and monitoring.

The successful candidate will play a crucial role in driving these initiatives, ensuring seamless integration and operational excellence across the organization. This position demands a strategic mindset and hands-on experience to lead and execute complex IT projects effectively.

The role includes:

• Provides effective leadership in program implementation
• Initiates, plans, and executes projects while controlling the project lifecycle process to ensure timely delivery of quality solutions and accurate documentation of project activities
• Manages projects across onshore and offshore teams
• Works closely in collaboration with various IT towers and lines of business to ensure harmonious cooperation in on-time and on-budget project delivery
• Supports business partners in resolving IT operational concerns
• Daily program management throughout the program life cycle
• Defining the program governance (controls);
• Planning the overall program and monitoring the progress
• Managing the program’s budget
• Managing risks and issues and taking corrective measurements
• Coordinating the projects and their interdependencies
• Managing and utilizing resources across projects
• Managing stakeholders’ communication;
• Aligning the deliverables (outputs) to the program’s “outcome” with the aid of the business change manager; and
• Managing the main program documentations such as the program initiation document.
  
  

Essential Job Functions

• Takes a leadership role in program execution, and takes responsibility for overall program delivery
• Works with all stakeholders to drive project success, resolve conflicts, and solve problems
• Drives the project throughout the life cycle establishing project direction, aligning project resources to achieve goals and ensuring established timelines are met
• Uses project management tools to maintain project status, including risk and issue tracking, financials, forecasts, staffing, etc.
• Creates and maintains project documentation, including management of project change control Defines, understands, documents, and communicates the objectives, technical scope, and detailed requirements of the project.
  
  

FUNCTIONAL JOB COMPETENCIES

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and clearly communicates to project participants; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Integrity & Trust: Widely trusted by project participants and stakeholders; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
• Written Communications: Writes clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Presentation Skills: Effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; effective both inside and outside the organization, on both controversial and non-controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.
• Problem Solving: Uses rigorous logic and applies quantitative methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; expert in the use of quantitative analysis to identify risks requiring escalation; looks beyond the obvious and doesn’t stop at the first answers.
• Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time.
• Process Design: Good at analyzing and documenting current state and future state business process diagrams; understands how to separate and combine tasks into efficient future state workflow; understands and knows how to identify and use gap analysis techniques to derive solutions and define analysis work steps and timelines.
• Negotiating: Can skillfully negotiate solutions in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Innovation Management: Good at bringing together the creative ideas of others to mobilize effective solutions; optimize team performance
• Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Ethics & Values: Promotes an appropriate and effective set of core values and beliefs during both good and bad times; act in line with those values; regards the right values and disapproves of others; practices what he/she preaches.
• Composure: Cool under pressure; does not become defensive or irritated when times are tough; mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
  
  

EDUCATION / EXPERIENCE REQUIREMENTS \

• Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position.
• PgMP and/or PMP certification strongly preferred
• 3 years' GCP experience in a program delivery role.
• Expertise in cloud service delivery models.
• Certified Solutions Architect from major cloud provider (Azure, GCP, AWS)
• Agile Certification
• ITIL Certification
• Minimum 10 years professional experience as a project manager, 5 years of which leading programs with multiple operational and development projects.
• Previous experience in Mortgage Originations, Servicing – Performing Assets, Servicing – Default, and/or Reverse is preferred