What are the responsibilities and job description for the Junior IT Help Desk Technician position at CSS Tec?
The Junior IT Help Desk Technician will help ensure all team members have and are utilizing technology efficiently and effectively and all issues are handled timely. The successful candidate will bring an entrepreneurial approach to the company and collaborate with business leaders cross-functionally.
SPECIFIC RESPONSIBILITIES:
SPECIFIC RESPONSIBILITIES:
- Serve as the first point of contact for team members seeking technical assistance over the phone, email, or chat
- Ordering, unboxing, and setting up PCs, Tablets, and printers (and any other necessary IT equipment)
- Assigning and tracking all company equipment
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution for IT needs based on the issue and details provided by team members
- Walk the team members through the problem-solving process
- Direct unresolved issues to the next level of support
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Direct the IT wiring layout and installation process for new clinics
- Coordinate with service providers to obtain new service and troubleshoot issues when necessary
- Occasionally (once every two weeks or less), drive to HHF clinics to provide direct support
- Proven experience as a help desk technician or other customer support role
- Background in technology with supporting recent Windows platforms, hardware and software, printers, MS Office applications, LAN / WAN issues
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BS/BA in IT, Computer Science or relevant field
- Detail-oriented & highly organized
- Entrepreneurial
- Passionate about technology
- Communicative & collaborative
