Salesforce BA

Salesforce Business Analyst opportunity!

Overview:

Our customer, a chemical manufacturing organization, is seeking a Salesforce BA to join their team! This exciting role is a 12-month Contract to hire opportunity. Our client is seeking an individual that will work hybrid schedule in the Glen Mills/Philadelphia area.

Job Summary:

• Manage and enhance Salesforce to meet business goals.
• Configure workflows, reports, and custom solutions.
• Drive user adoption through training and change management.
• Collaborate with key stakeholders to streamline processes.
• Lead testing, backlog grooming, and release planning.
  
  

Responsibilities:

• Own the system: Understand how users utilize (and want to utilize) Salesforce and be able to link this with the business needs and expectations. Using this understanding, drive continuous improvement and look for opportunities to increase efficiency and implement best practices. Plays a pivotal role in leveraging the full potential of the Salesforce platform for the company.
• Work in the system: Create configurable solutions that comprise of workflows, flows, profiles, custom objects, custom fields, sharing rules, and validation rules in both Sales Cloud and Service Cloud. Enjoy creating reports and dashboards for users and business decision makers.
• Promote the system: Drive user adoption of Salesforce and its functionality. Responsible for all change-management and regularly scheduled releases. Offer training to sales and support roles, while creating evergreen training content for the business. Champion and enforce data integrity by coaching users to drive consistent and proper handling of data across the business.
• Forge partnerships with multiple business functions, including business executives, Finance, Legal, Sales leaders and IT to identify, document, and implement streamlined business processes.
• Develop comprehensive test plans and cases by conducting user acceptance testing (UAT) to validate system functionality and performance.
• Partner with IT as the spokesperson for North America Refinish, ensuring that all solutions are globally aligned. Guide onshore and offshore development and implementation teams.
• Partner with the SFDC Global Manager and Global Salesforce Architect(s) in defining value and priority and selecting scope for upcoming releases by also facilitating the continuing backlog grooming process.
  
  

Required Skills and Experience:?

• Bachelor’s degree in computer science, Business, Marketing, Communications, or related discipline.
• 3 years of Salesforce experience, with experience of Sales Cloud required. Knowledge of, and experience with some or all the following is strongly desired: Service Cloud, Field Service Lightening, CPQ, and Tableau.
• Ability to take business requirements and turn them into a worldclass Salesforce solution.
• Salesforce Administrator certification required (would consider candidate working to complete)
• Advanced knowledge and skills preferred in Microsoft Excel, Word, Visio, and PowerPoint.
• An understanding and/or experience in an agile development environment.