Systems Administrator

6 month contract to hire

Hybrid scheduled onsite in Philadelphia, PA Tuesday, Wednesday and Thursday

Must be eligible for hire without sponsorship

Overview:

Our client, a Philadelphia based non-profit, is seeking a Systems Administrator on a Contrect to Hire basis. This position is HYBRID and requires onsite 3 days per week (T/W/TH).

Job Summary:

The Systems Administrator is responsible for providing computer and network support to internal users, and will install, configure, maintain, test, and resolve Information Technology related issues for desktop and laptop computers, mobile devices, software, printers, and associated hardware. This individual provides user assistance with desktop, remote and mobile access and will monitor, track, assign, and complete incoming requests utilizing the IT Service Desk work order system Cherwell, providing computer hardware, software, and network support, while determining priorities and analyzing technology trends.

This individual provides technical support for local and remote meetings, including the setup of laptops, projectors, video conference cameras, and other hardware and software installation, and coordination of network access. Additionally, this individual provides remote after-hours support as part of an on-call rotation.

Responsibilities:

• Offer hands-on support for diagnosing and resolving technical issues related to computer hardware, mobile devices, local area networks, network printing, and software applications such as Microsoft Windows 11, Microsoft Office 365, ServiceNow, LogMeIn Rescue, Cisco AnyConnect VPN, Zoom, Teams, Cisco Jabber, Active Directory, and Salesforce.
• Manage and deploy operating system images and software applications to user devices through Microsoft SCCM, ensuring a seamless and efficient user experience.
• Ensure that client equipment and service desk supply inventories are maintained according to team procedures, researching new purchases, providing budget support, and mitigating the risk of loss or theft of equipment and supplies.
• Utilize strong analytical and technical problem-solving skills to identify, troubleshoot, and resolve complex technical issues, ensuring attention to detail and accuracy in all resolutions.
  
  

Requirements:

• Bachelor’s degree required, preferably in information technology or related field;
• Minimum- years recent, demonstrated hands-on computer Service desk experience, or an equivalent combination of technical education, certification and experience;
• Proficiency in supporting and diagnosing technical issues with computer hardware, mobile devices, local area networks, network printing and related software, including Microsoft Windows 11, Microsoft Office 365, , ServiceNow, LogMeIn Rescue, Cisco AnyConnect VPN, virtual meeting platforms including Zoom and Teams, Cisco Jabber, Active Directory, and Salesforce
• The ability to manage and deploy images and applications to all user devices through Microsoft SCCM
• The ability to maintain client equipment and Service Desk supply inventories in compliance with team procedures to ensure continued services, including researching Service Desk purchases, providing budget support, and minimizing the risk of loss or theft of equipment and supplies
• The ability to create, support, and maintain an up-to-date knowledge management system containing procedures, guidelines, documentation, and support articles for our Cherwell self-service portal
• Excellent oral, written, and interpersonal communications skills
• Excellent analytical and technical problem-solving ability, with attention to detail and accuracy
• An ability to work independently on multiple assignments, following each through to closure
• An ability to work as part of a highly motivated and effective team
• An ability to stay current and maintains level of expertise with technology advances in personal computer hardware and software via seminars, literature, and formal training;
• The ability to be on-call as part of an after-hours on call support rotation providing remote support via PagerDuty app; and
• An ability to provide technical support at off-site meetings