Director - Data Center Support Services

Description

As the Director – Data Center Support Services, you will work with a team of experienced technical professional employees or managers; this team will provide technical expertise to internal and external customers. You will be responsible for: Client Consultation and Requirement Analysis, Data Center Infrastructure Design, Energy Efficiency and Cost Optimization, Assessment of Existing Cooling Systems, Training and Knowledge Transfer, Project Management, Implementation Support, and Client Collaboration, and Vendor Selection and Technology Evaluation.

Responsibilities

• Provides technical support to external and internal customers as needed in their field of expertise.
• Oversees the vendor training activities for team and others within the TSS organization.
• Develops and approves processes, procedures and policies for continual improvements.
• Maintains reporting of key performance indicators (KPI), analysis of KPI’s and reporting to senior management.
• Develops, reviews, and approves customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
• Coaches & mentors a team of experienced technical professional or manager level employees.
• Communicates with engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.
• Delivers presentations to Senior Management level and at industry events / tradeshows.
  
  

Qualifications

• Bachelor’s degree required; field of Engineering or Information Technology preferred
• Licenses/Certificates/Designations – based on field of technical expertise
• 13 years of experience in the technical field of expertise in design, implementation and/or commissioning
• AutoCAD 2D or iBwave or JVSG preferred
• BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred
• Customer-centric mindset
• Strong leadership skills and team development
• Strong presentation skills to external and internal audiences, including senior management
• Proficiency with computer skills including Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to travel up to 25%
  
  

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.