What are the responsibilities and job description for the Sr. People Systems Specialist position at css?
Who we are:
At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality, and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant or your favorite global quick-service restaurant chains.
Our People Operations team is focused on building scalable, efficient, and user-friendly systems and processes to support our growing team. We’re looking for a People Systems Analyst to join us and help optimize the tools that power our People team—primarily Workday, Greenhouse, Fountain and JIRA.
What you’ll do:
- Own and optimize our applicant tracking system (Greenhouse), partnering closely with Talent Acquisition to improve hiring workflows, system configuration, and reporting.
- Support Workday HCM system administration, including security role management, data audits, and configuration updates to enhance employee lifecycle processes.
- Manage JIRA workflows and SLA tracking to improve case management, reporting, and service delivery across People Operations.
- Drive cross-functional systems projects from planning through execution, including roadmap initiatives, new feature rollouts, and process enhancements.
- Identify and implement process automation opportunities across HR systems to improve efficiency and reduce manual work.
- Develop and maintain system documentation, knowledge articles, and training materials to support system users across the company.
- Lead enablement and change management efforts to ensure successful adoption of new systems and processes.
- Ensure system and data integrity through regular audits, privacy compliance, and collaboration with IT and Security teams.
- Build reports and dashboards in Workday, Greenhouse, and JIRA to deliver actionable insights for HR, Talent, and business partners.
What we’re looking for:
- 5-7 years of experience in People Systems or HR Technology
- Workday Greenhouse experience preferred.
- Experience managing or configuring ticketing systems like JIRA.
- Strong understanding of core HR processes and employee lifecycle workflows.
- A systems thinker with a continuous improvement mindset and sharp attention to detail.
- Strong analytical skills with experience creating reports and dashboards in HR tools.
- Experience leading systems projects and coordinating with cross-functional stakeholders.
- Excellent communication skills, with the ability to guide, train, and support end users.
Why join us:
- Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You’ll receive support and guidance from experienced teammates, work cross-functionally, and contribute to meaningful systems that power our people experience.
What else you need to know:
This role is based in our Los Angeles office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes—and we are doing all these things—we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week.
