Service Manager/Technician

JOB DESCRIPTION: This position requires the independent ability to manage a team of Service Technicians, customers fleet service needs, technical support, and warranty claims for all CSTH customers. CSTH Manufactures Refuse, Concrete, and tow trucks.

JOB DUTIES:

· Serves existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems independently through delegation of work to Service Technicians as well as making repairs to equipment when needed

· Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests

· Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements

· Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; managing and completing work flow

· Documents service and installation actions by completing forms, reports, logs, and records

· Maintains customer confidence by keeping service information confidential

· Updates job knowledge by participating in education opportunities; reading professional publications

· Accomplishes operations and organization mission by completing related tasks as needed

· Provide technical support for customers and employees on all equipment models

· Process and manage warranty claims for equipment sold to customers

REQUIRED SKILLS AND ABILITIES:

· Ability to perform electronic troubleshooting

· Ability to analyze information and come to clear precise solutions

· Ability to independently make good judgment

· Ability to adapt and secure client relationships

· Knowledge of equipment maintenance

· Ability to maintain confidentiality

· Ability to focus on quality

· Ability to manage a team of employees

· Ability to travel to any customers location

· Ability to proficiently use Microsoft Office

MINIMUM QUALIFICATIONS:

· High School Diploma or equivalent

· Three to five years of maintenance specific management experience

· Valid Driver’s License

PREFERRED QUALIFICATIONS:

· Certified Maintenance Technician Certificate

· CDL License

PHYSICAL DEMANDS:

· Ability to stand or sit for long periods of time

· Capable of lifting 50 pounds

· Ability to kneel, crouch, crawl

· Ability to work in extreme temperatures

· Ability to travel up to 80% of the time

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Saint Petersburg, FL 33716 (Required)

Ability to Relocate:

• Saint Petersburg, FL 33716: Relocate before starting work (Required)

Work Location: Hybrid remote in Cynthiana, KY 41031

Salary : $50,000 - $60,000