What are the responsibilities and job description for the CS Specialist (Bilingual English/Korean) position at csw?
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly and effectively to customer inquiries via various communication channels.
- Process orders, forms, applications, and requests efficiently.
- Record detailed customer interactions, transactions, comments, and complaints.
- Collaborate and coordinate with colleagues to ensure seamless customer service.
- Provide feedback to improve the customer service process.
- Strive consistently to ensure customer satisfaction and provide high-quality customer support.
Qualifications
- Ability to remain calm and composed.
- Comfortable and proficient in using computer systems and software.
- Prior experience in a customer support role is desirable.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
