Territory Solutions Partner

Job Summary:

The Territory Solutions Partner is responsible for providing excellent customer support by building strong relationships with clients in a designated geographical region. This role combines technical knowledge and business acumen to provide customers with tailored solutions that meet their specific needs. This role requires strong communication, problem-solving skills, and the ability to manage customer interactions in a fast-paced environment.

This is an on-site hourly position and requires a daily presence at our Cle Elum, WA facility.
The work schedule is as follows: 7:00 a.m. to 3:30 p.m., Monday – Friday.

Responsibilities:

• Execute top-notch customer and sales support of assigned customer territories.
• Apply an acute focus to quote follow-up and working with customers to find the winning pricing structure for job quotes.
• Identify and analyze customer preferences to properly direct sales efforts – act on the ‘Voice of Customer’.
• Align and collaborate with outside sales team members to improve quote conversion, business growth and customer relations.
• Identify potential new sales opportunities and collaborate with the team lead, Regional Sales Manager, or Director of Sales to pursue.
• Turnaround requested job quotes quickly and within KPI guidelines.
• Provide timely process and product information to customers and other Sales Representatives.
• Assume a primary role in phone coverage and provide excellent customer support.
• Attends meetings and collaborates with the Operations team to understand manufacturing capacity concerns and communicate opportunities and needs within sales territory.
• Provide backfill support for all inside sales team activities, including item builds, order processing, etc. and fill-in when team members are out.
• Respond to questions from the factory pertaining to customer orders and quotes.
• Perform testing of online tools prior to launch and provide feedback.
• Assist in the training of new team members as directed.
• Performs other related duties as directed.

Key Performance Indicators:

• Quote turnaround Level 1 (average of 4 hours)
• Quote turnaround Level 2 (average of 8 business hours)
• Quote accuracy of 95% for quotes converted to orders
• Response timing for inbound ticket requests from customers and Sales (4 hours)
• Phone management (95% of calls answered daily)

Skills/Competencies:

• Excellent business communication, e-mail, and interpersonal skills
• Strong organizational and time management skills with the ability to prioritize and coordinate multiple tasks simultaneously.
• Must be able to work well with others in a team environment.
• Proven ability to build and maintain relationships with customers.
• Proficient with Microsoft Office Suite or related software.
• Capacity for high degree of technical product knowledge.

Working environment:

This job is performed in a professional office environment. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

• Moderate noise (i.e., business office with computers, printers, phones)
• Typical office lighting and temperatures
• Moderate interruptions
• Ability to work in a confined area
• Ability to sit at a computer for an extended period

Compensation:

RectorSeal has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position.

The range for this hourly position is: $22.12 - $27.65

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors.

Benefits:
At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs.

Salary : $22 - $28